Bianca Cardenas
San Antonio,United States
Summary
Dedicated Benefits Specialist with experience in providing needed support to the vulnerable homeless population. Adept in conflict resolution, safe physical management, and counseling methods. Bringing forth a strong understanding of working with homeless at-risk population. Experienced in managing assigned caseloads in an efficient and effective manner, while utilizing exceptional time management skills to successfully advocate for clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Federal Benefits Specialist
Haven for Hope
San Antonio , United States
2020.12 - 2024.04
- Collaborated with all departments across Haven to help facilitate what income plan is best suited for the client
- Successful completion when screening clients to begin filing for SSI/SSDI/Retirement claims
- Maintain compliance with accurate record keeping, case noting, and supporting documentation for each and every client
- Maintaining positive working relationships with other departments and all other Haven staff to support the clients progress to reach their end goal
- Part of the ACS/ STRAC team to help identify high needs clients and assist with process to help clients acquire proper medical coverage, whether through Carelink, SS benefits or other organizations that will aid the client and fit the need best suited for their situation
Assistant to Chief Nursing Officer
Post Acute Medical
San Antonio , United States
2019.06 - 2020.04
- Contribute to people OPS strategy with the understanding of cultural and operational strengths and challenges
- Maintained 100% nursing staff retention when pandemic began
- Coordinate interview process for hiring of new nursing staff
- Partnered with management team to coordinate on boarding and off boarding process
- Serve as contact point for Human Resources and hospital employees for HR related issues
- Managed clinical cost control
- Liaison between nursing and other departments such as administration, finance and quality improvement
Staffing Manager
Premise Health
San Antonio , United States
2017.12 - 2018.06
- Maintained monthly recruitment plan
- Increased retention by 95% while directing and coordinating interviews for timely employment selection
- Schedule staff to meet facility needs based on status of employees, using independent judgment and discretion to ensure facility operational staffing coverage is maintained
- Accurately enters and maintains data relative to scheduling using company software programs and completes required training of programs
- Identifies open positions for recruitment, directs and coordinates efforts with internal and external resources
Education
Bachelor of Science - Business Administration and Management
University of The Incarnate Word
San Antonio, TXSkills
- Documentation and Case Management
- Crisis Intervention Communication
- Effective Time Management
- Conflict Resolution
- Ability to Work with a Team
- Problem Solving
- Communication
- Attention to detail
- Mental Health Assessments Delegation
- Benefits Explanation
- Analytical thinking
- Benefits interpretation
- Benefits Administration
- Relationship Building
- Policy Interpretation
- Documentation and reporting
- Employee Relations
- Proficient in Microsoft Office
Certification
- Trauma Informed Care, Haven for Hope
- SOAR Certified, Haven for Hope
- Leading Diverse Teams and Organization, University of Michigan
- Crisis De-Escalation Training
Timeline
Federal Benefits Specialist
Haven for Hope
2020.12 - 2024.04
Assistant to Chief Nursing Officer
Post Acute Medical
2019.06 - 2020.04
Staffing Manager
Premise Health
2017.12 - 2018.06
Bachelor of Science - Business Administration and Management
University of The Incarnate Word
- Trauma Informed Care, Haven for Hope
- SOAR Certified, Haven for Hope
- Leading Diverse Teams and Organization, University of Michigan
- Crisis De-Escalation Training
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