Bianca Carter
Chicago,IL
Summary
Results-driven Assistant Manager with a proven track record in team leadership and operational management. Successfully implemented procedures that enhanced guest satisfaction and reduced costs, while fostering a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Assistant Manager
HMC Hospitality Group
09.2016 - 01.2026
- Led team in implementing operational procedures to enhance guest satisfaction and streamline service delivery.
- Developed training programs for staff, improving onboarding efficiency and service quality.
- Coordinated cross-departmental initiatives to optimize resource allocation and reduce operational costs.
- Analyzed customer feedback to identify improvement areas, driving continuous service enhancements.
- Managed inventory systems, ensuring accurate stock levels while minimizing waste and overhead costs.
- Oversaw scheduling processes, balancing labor needs with budgetary constraints to ensure optimal staffing levels.
- Facilitated regular team meetings, promoting communication and alignment on organizational goals and priorities.
Waitress/Trainer/Bartender
Applebee's Neighborhood Grill & Bar
03.2014 - 09.2016
- Trained new waitstaff on menu knowledge and customer service standards.
- Implemented best practices for efficient table turnover and guest satisfaction.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
Education
High School Diploma -
Dwight D. Eisenhower High School
Blue Island, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Task delegation
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales growth
- Cost control
- Budgeting and finance
- Employee supervision
Timeline
Assistant Manager
HMC Hospitality Group
09.2016 - 01.2026
Waitress/Trainer/Bartender
Applebee's Neighborhood Grill & Bar
03.2014 - 09.2016
High School Diploma -
Dwight D. Eisenhower High School