Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Casillas

Orlando,FL

Summary

Dynamic professional with a proven track record at Sheraton Vistana Resort, adept in leveraging time management and multitasking abilities to enhance team efficiency and customer satisfaction. Excelled in utilizing advanced computer systems for data management and excelled in fostering teamwork and collaboration. Demonstrated exceptional communication skills, contributing to significant improvements in client service and operational workflows.

Overview

11
11
years of professional experience

Work History

Sales Front Desk/Childcare Referral Specialist

Sheraton Vistana Resort
Orlando, FL
05.2022 - Current
  • Enters and updates data regarding sales presentations, site packages, and self-generated leads into computer software systems.
  • Researches, compiles, retains, and/or communicates pertinent sales information/history to Sales Executives and/or Managers on a daily or weekly basis.
  • Reviews the details and scheduling of sales presentations, or preview packages, to guests who do not have a sales presentation scheduled.
  • Creates, logs, and expedites premiums (gifts) for site marketing programs.
  • Ensures all common areas are neat and in order.
  • Works in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day.
  • Communicates to all marketing department associates about tour wave availability.
  • Completes all daily checklists, reports, and turns them into management at the end of the shift.
  • meet and greet guests as they arrive for sales presentations.

Style Consultant

Target
Kissimmee, FL
10.2021 - 05.2022
  • Supported other departments within the business as required.
  • Analyzed customer feedback data in order to identify areas for improvement within the company's services.
  • Maintained a high level of professionalism while interacting with customers in person or over the phone.
  • Identified potential customer service issues before they arise and provided solutions to ensure client satisfaction.
  • Recommended fashion trends and seasonal looks to customers.
  • Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
  • Worked with cross-functional teams to achieve goals.

AMAZON WARHOUSE

Amazon
Orlando, FL
04.2020 - 08.2021
  • lift boxes
  • Scanned packages.
  • Making sure all items are in the correct location.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Cashier

Jcpennys
Ocoee, FL
05.2014 - 04.2020
  • Answered customer questions and provided store information.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Counted and balanced cashier drawers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Education

High School Diploma -

OCOEE HISCHOOL
Ocoee, FL
05-2014

Skills

  • Time management
  • Multitasking Abilities
  • Active listening
  • Uses the computer systems and software packages to input, access, modify, store, or output information
  • Problem solving
  • Teamwork and collaboration
  • Effective communication
  • Handles sensitive issues with associates, and/or owner, guests with tact, respect, diplomacy, and confidentiality
  • Develops and maintains positive, productive working relationships with other associates and departments
  • Professional Telephone Etiquette
  • Property Information Assistance
  • Flexible Job Responsibilities
  • Sales presentations

Timeline

Sales Front Desk/Childcare Referral Specialist

Sheraton Vistana Resort
05.2022 - Current

Style Consultant

Target
10.2021 - 05.2022

AMAZON WARHOUSE

Amazon
04.2020 - 08.2021

Cashier

Jcpennys
05.2014 - 04.2020

High School Diploma -

OCOEE HISCHOOL

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Bianca Casillas