Bianca Castillo, PMP
Santa Cruz,California
Summary
A results-driven Project Manager with extensive experience in content moderation, product development, and cross-functional collaboration. Proven track record of managing the lifecycle of content quality features, from ideation to execution, ensuring compliance with community guidelines and regulatory requirements. Skilled in analyzing large, complex datasets to drive data-driven decision-making and optimize product features for user safety and engagement. Adept at working with cross-functional teams, including Product, Engineering, Data Science, Legal, and Policy, to launch and improve content experiences that prioritize both user satisfaction and platform safety. Strong ability to set success metrics, track performance, and continuously iterate on content-related products to enhance quality and user experience. Passionate about creating safe and enjoyable environments for users while ensuring that new product features meet privacy, safety, and compliance standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VR Project Manager
Meta - Reality Labs
Burlingame
03.2024 - 03.2025
- Collaborated with cross-functional teams (Product, Engineering, Data Science, Policy) to develop and improve content moderation tools, ensuring safe and engaging experiences within Meta's immersive AR/VR environments.
- Led the design and execution of content quality features that prioritized user safety and compliance with privacy regulations, particularly within emerging technologies, such as augmented and virtual reality.
- Defined and tracked success metrics for content quality, using data analysis and user feedback to measure the impact of features, and identify areas for improvement in immersive platforms.
- Conducted research and kept up to date on global content regulations and safety best practices, ensuring that new features and product launches met both regulatory requirements and user needs.
- Owned the full lifecycle of content quality features from ideation through to launch, working closely with engineering, policy, and legal teams to ensure scalable, privacy-focused content experiences across Meta's platforms.
Project Manager, Product
Wish
San Francisco, CA
04.2017 - 08.2023
- Led cross-functional teams to enhance content moderation and quality assurance processes, ensuring that user-generated content on the e-commerce platform adhered to community guidelines and safety standards.
- Developed and launched product features that empowered users to manage and control the quality of their content, with a particular focus on improving the shopping experience through better product discovery and content curation.
- Collaborated with Data Science, Engineering, and Policy teams to establish success metrics for content quality, measuring the impact of content-related features, and optimizing for user satisfaction and regulatory compliance.
- Conducted regular analysis of content trends and customer feedback, leveraging data to drive improvements in the quality of product listings, ensuring alignment with user needs, and platform safety.
- Stayed informed about global content regulations and privacy laws, ensuring that product features met compliance requirements, and aligned with best practices in content moderation for e-commerce platforms.
Community Operations Specialist
Meta - Instagram
Menlo Park, CA
12.2013 - 04.2017
- Managed community moderation processes to ensure adherence to content quality and safety standards, overseeing the review and enforcement of community guidelines across user-generated content.
- Collaborated with cross-functional teams, including Product, Engineering, and Policy, to implement content moderation features, improving content curation and safety within the community, while maintaining user engagement.
- Developed and refined community engagement strategies, ensuring content aligned with user needs, safety requirements, and gathering valuable feedback to inform product improvements.
- Analyzed large sets of community data to identify patterns in user behavior and content trends, providing actionable insights to improve content quality, enhance user experiences, and streamline moderation workflows.
- Worked closely with legal and compliance teams to ensure that content policies were aligned with local and global regulations, ensuring safe, compliant, and high-quality community interactions.
Education
Bachelor of Arts - Sociology
University of California, Berkeley
Berkeley, CA05-2013
Skills
- Product Lifecycle Management
- Cross-functional Collaboration (Product, Engineering, Data Science, Legal, and Policy teams)
- Content Quality Assurance
- Data-driven decision-making
- Stakeholder Management
- Excellent Verbal & Written Communication
- Global Content Regulations
- Privacy and Safety Standards (GDPR, COPPA, etc)
- Product Management Tools (Jira, Asana, Trello)
- Data Analysis Tools (SQL, Excel, Looker)
- Content Management Systems (CMS)
- Workflow Automation Tools
Certification
- PMP - Project Management Professional, 2020
- Marketplace Risk Bootcamp - Trust & Safety and Legal Strategy, 2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
VR Project Manager
Meta - Reality Labs
03.2024 - 03.2025
Project Manager, Product
Wish
04.2017 - 08.2023
Community Operations Specialist
Meta - Instagram
12.2013 - 04.2017
Bachelor of Arts - Sociology
University of California, Berkeley
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