BIANCA CASTRO
New York,New York
Summary
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
3
3
years of professional experience
Work History
At Your Service Associate
Macy's
Jersey City, NJ
10.2023 - Current
- Processed transactions accurately at point-of-sale, ensuring efficient checkout operations.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Trained new associates on policies, procedures, and customer service techniques.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Science - Digital Marketing
Borough of Manhattan Community College
New York, NY01-2022
High School Diploma -
Manhattan Early College For Advertising
New York, NY01-2019
Skills
- Microsoft Word
- Microsoft Excel
- Computer Skills
- Creative Problem Solving Skills
- Detail-Oriented
- Adobe Illustrator
- Patience and tolerance
- Attention to detail
Timeline
At Your Service Associate
Macy's
10.2023 - Current
Associate of Science - Digital Marketing
Borough of Manhattan Community College
High School Diploma -
Manhattan Early College For Advertising