Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Bianca Charles

Elizabeth,NJ

Summary

Hi I am Bianca Charles . I had the privilege of volunteering at the hospital, where I earned 2 Principal Scholar awards and 1 Superintendent recognition. It was a rewarding experience that allowed me to contribute to patient care and develop valuable skills in a healthcare setting." Over I have maintained 3.4 gpa ! I enjoyed spending time with family as well of soul spending time with my education . I am Customer Services Representative Assistant with 4 years of experience supporting employees and customers. Skilled in listening to customers and resolving problems according to company policy. Where my Dominos Career I have worked about 5 stores in the industries . Which I enjoyed because I was putting my skill and technique to use . Well This is me I Am Bianca Charles

Overview

3
3
years of professional experience

Work History

Customer Service Representative Manager

DOMINO'S PIZZA | NEPTUNE CITY, NJ
Neptune City, NJ
02.2021 - 10.2023

- Gathered customer feedback, improved service
- Assisted with product selection, returns, technical support
- Maintained detailed records, generated reports
- Resolved complex problems, collaborated with other departments
- Identified areas for improvement, suggested changes
- Developed strong customer relationships
- Tracked orders, ensured timely delivery
- Promoted high satisfaction with friendly service
- Handled calls, emails, provided frontline support

- Reviewed call logs regularly for compliance with established standards set by management.

- Performed daily audits of customer interactions to maintain high standards of customer service delivery.

- Maintained up-to-date knowledge of all products, services, pricing plans, promotions, and product updates.

Cashier Assistant

Auntie Annes' Pretzels | Elizabeth,
Elizabeth , NJ
01.2021 - 03.2022

- Promoted satisfaction with friendly service
- Followed directions, oral and written
- Improved processes, trained others
- Collaborated on group projects
- Assisted customers, enhanced satisfaction
- Kept knowledge updated through training
- Exhibited strong telephone etiquette
- Motivated team, encouraged communication
- Identified customer needs promptly
- Prioritized tasks, achieved goals efficiently

- Swept and mopped front end during shifts to maintain professional appearance.

- Issued receipts, change and refunds to customers to promote smooth operations.

- Backed up cashiers ringing up large number of customers by bagging products.

Education

High School Diploma -

Admiral Williams F. Hasley Jr. Health & Public Saf
Elizabeth, NJ
06-2026

Skills

- Consultative Sales
- Report Generation

- Account Updating

- Data Entry

- Delivery Scheduling

-Order Processing

-Team Development
- Product Sales
- Customer Service
-Staff Training
-Store Maintenance

-Sales Expertise

Affiliations

- Skilled in hair styling techniques and trends
- Assisted clients with hair care and styling needs
- Knowledgeable in various hair products and tools
- Strong attention to detail and creativity in hair design
- Collaborated with clients to achieve desired hairstyles
- Maintained a clean and organized work area
- Actively volunteered at the hospital, providing support to patients and staff
- Demonstrated empathy and compassion in patient interactions
- Assisted with administrative tasks and patient care activities
- Adhered to hospital policies and procedures

Accomplishments

- Received multiple awards for academic excellence throughout elementary and middle school & high school
- Accepted into AP Honors classes, showcasing academic dedication and success
- Currently enrolled in nursing classes in highschool

Languages

Haitian creole
Native/ Bilingual

Timeline

Customer Service Representative Manager

DOMINO'S PIZZA | NEPTUNE CITY, NJ
02.2021 - 10.2023

Cashier Assistant

Auntie Annes' Pretzels | Elizabeth,
01.2021 - 03.2022

High School Diploma -

Admiral Williams F. Hasley Jr. Health & Public Saf
Bianca Charles