Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Chatelier

Columbus,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Hotel Night Auditor

Doubletree By Hilton
07.2024 - Current
  • Balanced hotel accounts and resolved discrepancies.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
  • Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
  • Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
  • Trained new staff members in customer service techniques and hotel operations.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Alarm Monitor

ACOM
03.2022 - 06.2024
  • Continuously honed skills through professional development opportunities and industry-related certifications, staying current with evolving trends in alarm monitoring.
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
  • Streamlined communication channels with law enforcement agencies, ensuring rapid response during emergency situations.
  • Conducted thorough assessments of alarm systems, identifying areas for improvement and ensuring optimal functionality.
  • Tested equipment with customers or field associates to verify proper operation of alarm systems.
  • Maintained vigilance at all times, leading to a decrease in false alarms and improved overall safety in monitored premises.
  • Provided exceptional customer service by responding promptly to client inquiries regarding their alarm systems'' status and performance.

Alarm Monitor

Censignal
06.2020 - 03.2022
  • Enhanced security measures by consistently monitoring alarm systems and promptly reporting any irregularities.
  • Questioned callers to determine locations and nature of problems to determine type of response needed.
  • Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.

Caregiver

Georgia Mentor
01.2020 - 08.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Communications Dispatcher

911INET
05.2019 - 01.2020
  • Supported successful rescue operations by accurately relaying vital information between incident command centers and on-scene personnel.
  • Optimized dispatcher performance through continuous training in communications technology and protocols.
  • Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
  • Contributed to a safer community by coordinating timely responses to emergencies and critical incidents.
  • Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
  • Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.

Childcare Provider

Kenneth B. Walker Residential Home
09.2018 - 05.2019
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.

Customer Service Representative

Covergys
10.2017 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Hotel Housekeeper

Hilton Garden Inn Hotel
03.2017 - 10.2017
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.

Customer Service Representative

ANTHEM Health Services
09.2013 - 03.2017
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Information Services Technician

AT&T
11.2007 - 09.2013
  • Assisted callers with special needs by utilizing TTY equipment and other specialized resources.
  • Collaborated with colleagues to address complex inquiries, pooling knowledge and resources for optimal results.
  • Maintained a high level of concentration and focus in a fast-paced, noisy work environment, ensuring that each call was handled efficiently and professionally.
  • Proactively identified opportunities for process improvements within the 411 operation center, contributing ideas that led to increased efficiency.

Education

High School Diploma -

G.W. Carver High School
Columbus, GA

Skills

  • Microsoft office
  • Guest relations
  • Property management systems
  • Accounting
  • Verbal and written communication
  • Call prioritization
  • CCTV monitoring
  • Incident reporting
  • Document preparation
  • Security protocols
  • Alarm systems
  • Emergency procedures
  • Video surveillance
  • Intrusion detection
  • Emergency dispatch
  • Pass code verification
  • Active listening
  • Customer service
  • Critical thinking
  • Data entry
  • Call center experience
  • Credit and cash payments
  • Punctual and dependable
  • Analytical thinking

Timeline

Hotel Night Auditor

Doubletree By Hilton
07.2024 - Current

Alarm Monitor

ACOM
03.2022 - 06.2024

Alarm Monitor

Censignal
06.2020 - 03.2022

Caregiver

Georgia Mentor
01.2020 - 08.2020

Communications Dispatcher

911INET
05.2019 - 01.2020

Childcare Provider

Kenneth B. Walker Residential Home
09.2018 - 05.2019

Customer Service Representative

Covergys
10.2017 - 09.2018

Hotel Housekeeper

Hilton Garden Inn Hotel
03.2017 - 10.2017

Customer Service Representative

ANTHEM Health Services
09.2013 - 03.2017

Information Services Technician

AT&T
11.2007 - 09.2013

High School Diploma -

G.W. Carver High School

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