Bianca Chavez
Indio,CA
Summary
Highly motivated Manager with extensive customer service experience. Determined to deliver superior service to every guest. Offering years of experience and dedication to a business.
Overview
13
13
years of professional experience
Work History
Manager on Duty
Motel 6
Palm Desert, CA
03.2013 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Directed staff personnel and managed budget totaling.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Logged reports, expenses, receipts and sales documents into digital database.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
Associates in Criminal Justice -
Santa Barbara Business College
Rancho Mirage, CA07.2014
High School Diploma -
Riverside County High School
Coachella, CA06.2011
Skills
- Bilingual
- Responsible
- Leadership
- Microsoft Office
- Multitasking and Prioritization
- Friendly and Relatable
Timeline
Manager on Duty
Motel 6
03.2013 - Current
Associates in Criminal Justice -
Santa Barbara Business College
High School Diploma -
Riverside County High School