Bianca Childs
Houston,TX
Summary
Dynamic Mobile Expert with a proven track record at T-Mobile, excelling in customer service and sales. Leveraged strong communication skills to enhance customer loyalty and exceed sales targets. Expertise in mobile device management and a commitment to building positive relationships resulted in increased customer satisfaction and streamlined operations.
Overview
8
8
years of professional experience
Work History
Medical Billing and Collections Specialist
Bca Financial Services
05.2025 - Current
- Managed billing processes ensuring accuracy and compliance with healthcare regulations.
- Led initiatives to streamline collections, reducing outstanding accounts receivable...
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
- Ensured compliance with industry regulations by staying up-to-date on changes to medical billing procedures and guidelines.
Mobile Expert
T-Mobile
06.2023 - 04.2025
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
Customer Retention Specialist
AT&T Mobility
06.2020 - 06.2023
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
- Contributed to company growth by upselling additional products and services during support interactions.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
- Monitored industry trends, staying ahead of competitors' tactics in order to proactively address potential challenges or disruptions.
- Leveraged data-driven insights to fine-tune retention strategies, leading to increased success rates over time.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
- Established strong relationships with key accounts, fostering loyalty and long-term client retention.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
Business Retention Specialist
Sprint
04.2018 - 06.2020
- Leveraged industry expertise to establish credibility with clients as a trusted advisor in their respective markets.
- Optimized sales pipelines through continuous refinement of prospecting techniques and lead nurturing tactics, resulting in higher conversion rates for new business opportunities.
- Resolved escalated client issues in a timely and professional manner, maintaining high levels of client satisfaction and loyalty.
- Developed tailored communications plans to engage customers effectively during critical touchpoints in the relationship lifecycle.
- Evaluated competing offerings within the marketplace, positioning company solutions more effectively against competitors' products and services.
- Negotiated contract renewals that aligned with both client goals and company objectives while maximizing profitability margins.
- Identified potential risks, proactively addressing issues before they impacted customer relationships or business performance.
- Established strong relationships with key clients, resulting in increased revenue and business growth.
- Coordinated outreach efforts to inactive or at-risk clients, re-engaging them with the company's products and services successfully.
Education
High School Diploma - undefined
Mojave High School
North Las Vegas, NV06.2016
Skills
- Accessibility standards compliance
- Cross-platform proficiency
- Mobile device management
- Offline storage techniques
- Real-time communication features
- Mobile app monetization strategies
- Mobile security best practices
- Continuous integration tools
- Performance optimization strategies
- Strong communication and interpersonal skills
- Customer service
- Building customer loyalty
- Relationship building
- Creative thinking
- Positive customer engagement
- Sales and promotions
- Team supervision
- Decision-making
- Product and service sales
- Adaptable and flexible
- Attention to detail
- Exceeding customer expectations
- Honest and dependable
Timeline
Medical Billing and Collections Specialist
Bca Financial Services
05.2025 - Current
Mobile Expert
T-Mobile
06.2023 - 04.2025
Customer Retention Specialist
AT&T Mobility
06.2020 - 06.2023
Business Retention Specialist
Sprint
04.2018 - 06.2020
High School Diploma - undefined
Mojave High School