Bianca Christophe
Oxford,AL
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Specialist
Lowe's Home Centers, LLC
Oxford, AL
04.2022 - Current
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Provided technical support to customers regarding product features and usage.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Tracked competitor activities, products, services, and prices.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Analyzed customer feedback to improve product offerings and services.
- Assisted in the development of promotional materials for new products or services.
- Attended trade shows, conferences, and other networking events as needed.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Participated in team meetings to review progress against objectives set by management.
- Established processes for tracking leads from initial contact through closure of sale.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Performed data entry into CRM system including account information and sales activity logs.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, completed, and filed documentation to finalize sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Customer Service Representative
Williams Sonoma Inc
Oxford, AL
06.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Production Associate
New South Express
Lincoln, AL
05.2019 - 05.2021
- Monitored and adjusted production processes to ensure quality standards were met.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Communicated with other departments to coordinate activities related to product delivery.
- Performed routine maintenance on equipment used in the production process.
- Ensured that all safety protocols were followed during the production process.
- Inspected finished products for defects before packing them for shipment.
- Operated automated machines used in the assembly line according to established procedures.
- Identified opportunities for improvement and implemented changes to increase productivity levels.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Ensured compliance with company policies and governmental regulations at all times.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Sorted items into appropriate bins according to type or size.
- Diligently maintained safety and quality standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Sorted and packaged products to prepare for processing or shipment.
- Kept operations area neat and orderly to minimize obstacles.
- Set up and operated production machinery according to specific standards and protocols of company.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used hand trucks and forklifts to unload, load and transport items.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Sales Associate/Customer Experience Coordinator
TJX Companies
Oxford, AL
08.2008 - 05.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and maintained positive relationships with customers.
- Assisted customers with product selection, ordering, returns, and refunds.
- Resolved customer complaints in a timely manner.
- Identified opportunities to improve the customer experience process.
- Collaborated with other departments to streamline processes for better customer outcomes.
- Created detailed reports of customer interactions and feedback.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Recommended changes or improvements in existing processes or procedures related to the delivery of services and products.
- Assisted customers with returning items and understanding applicable policies.
- Managed check-out operations and upheld high standards of customers service.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Provided detailed product information and assistance to customers, improving product understanding.
- Escalated complex customer issues to higher management for resolution.
- Analyzed customer service metrics to develop strategies for service improvement.
- Participated in cross-functional meetings to discuss customer experience strategies.
- Managed customer service databases, ensuring accurate and up-to-date information.
- Participated in workshops and seminars to stay updated on customer service trends and technologies.
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Trained new customer service staff on best practices and company policies.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Operations Agent
Viiz Communications
Anniston, AL
02.2018 - 08.2018
- Answered incoming calls and provided requested information to customers.
- Verified customer's identity before providing confidential information.
- Researched information to provide accurate answers to customer inquiries.
- Assisted customers with entering data into automated systems.
- Maintained a professional attitude when communicating with customers over the phone.
- Adhered to company policies and procedures while handling customer calls.
- Transferred difficult calls to supervisor or other staff members as needed.
- Reported any unusual circumstances or complaints from customers to management team.
- Utilized computer systems to access account information, verify addresses, and enter new account details.
- Escalated urgent matters to appropriate personnel for further investigation.
- Initiated outbound calls when necessary for follow-up purposes.
- Ensured all conversations were logged accurately in accordance with department guidelines.
- Assisted callers with finding specific locations using geographical services.
- Helped callers make local and long distance calls.
- Filled out and submitted correction, incident and emergency forms.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Operated telephone switchboard and routed calls to correct destination.
- Offered special assistance to persons unable to dial or in emergency situations.
- Assisted individuals with hearing difficulties with using assistive services to complete calls.
Assembly Line Worker
Honda Manufacturing of Alabama
Lincoln, AL
02.2014 - 08.2014
- Operated machinery such as drills, saws and presses to assemble parts.
- Ensured work areas were kept clean and organized at all times.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Followed standard operating procedures while performing tasks on the assembly line.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Recognized defective material and reported issues to management.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Used established assembly instructions to complete jobs.
- Worked through each required task and step in production processes.
- Maintained assembly and production equipment to meet operational goals.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Operated machinery, forklifts and other heavy equipment.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
Education
High School Diploma -
John Carroll Catholic High School
Birmingham, AL05-2008
Bachelor of Arts - English
Jacksonville State University
Jacksonville, ALSkills
- Client Relations
- Relationship selling
- Inquiry Handling
- Needs Assessment
- Pipeline Management
- Cash Handling
- Performance Tracking
- Inventory Maintenance
- Relationship Building
- Team Collaboration
- Inventory Coordination
- Sales Reporting
- Closing Techniques
- Complaint resolution
Affiliations
- Writing
- Traveling
- Leadership
- Mentoring
- Teamwork
- Sports
Accomplishments
- Invested Recognitions
- Service Stars
- Foundations Of Leadership Award
- Certificate Of Appreciation
Certification
- Power Equipment License (2023)
Languages
English
Full Professional
References
References available upon request.
Timeline
Sales Specialist
Lowe's Home Centers, LLC
04.2022 - Current
Customer Service Representative
Williams Sonoma Inc
06.2021 - 03.2022
Production Associate
New South Express
05.2019 - 05.2021
Operations Agent
Viiz Communications
02.2018 - 08.2018
Assembly Line Worker
Honda Manufacturing of Alabama
02.2014 - 08.2014
Sales Associate/Customer Experience Coordinator
TJX Companies
08.2008 - 05.2019
High School Diploma -
John Carroll Catholic High School
Bachelor of Arts - English
Jacksonville State University
Similar Profiles
Olen HenleyOlen Henley
In Home Sales Specialist at Lowe's Home Centers, LLCIn Home Sales Specialist at Lowe's Home Centers, LLC
Charles CapeCharles Cape
Merchandising Service Manager at Lowe's Home Centers, LLCMerchandising Service Manager at Lowe's Home Centers, LLC
CORY M. BRIGGSCORY M. BRIGGS
Assistant Store Manager at Lowe's Home Centers, LLCAssistant Store Manager at Lowe's Home Centers, LLC
Kenneth HaworthKenneth Haworth
In-Home Sales Specialist at Lowe's Home Centers, LLCIn-Home Sales Specialist at Lowe's Home Centers, LLC
Tony BusseyTony Bussey
Area Sales Manager at Coca Cola Bottling Company UnitedArea Sales Manager at Coca Cola Bottling Company United