Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bianca Clayborne

Decatur,GA

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

11
11
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Cashier

Taco Bell
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Cashier Team Lead

Burger King
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.

Hairstylist , Lash Tech

Self-employeed
11.2020 - Current
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Followed strict safety standards to protect clients from injury or infection.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Educated clients on how to clean and maintain lash extensions.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Organized sales area and work station to showcase products and boost sales.
  • Counted and documented opening and closing cash amounts daily.
  • Distributed business cards outside of salon to generate new business.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Styled hair, makeup and nails for customers for special events and occasions.

Stay-At-Home Mom

Self Employed
04.2017 - Current
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Mediated between family members to facilitate conflict resolution and build healthy family relationships.
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
  • Reduced illness rates by 70% by establishing family cleaning schedules and deep cleaning rooms Bi-monthly.
  • Set household chores for kids to do Bi-weekly./
  • Manage schedules for appointments and after school activities.
  • Formulated and balanced a budget, paying bills and identifying cost-saving opportunities for household of 1 adult and 5 children.
  • Educational projects for children ( 2,4,6,7 )
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Maintained entire family's schedule and organized events.
  • Facilitated transportation to and from appointments.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Administered basic first-aid and medication in emergency situations.
  • Engaged with children on age-appropriate level.

Personal Care Assistant

Father
11.2019 - 02.2020
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with daily living activities, running errands, and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with self-administered medications.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Monitored and assisted residents through individual service plans.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Receptionist

Simply Whip Hair
04.2017 - 01.2018
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Hostess

Red Lobster
03.2015 - 04.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.

Server

Huddle House
02.2013 - 08.2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma -

Oak Grove High School
Hattiesburg, MS
05.2013

No Degree - Early Child Hood Education

Perdue University
West Lafayette, IN
10.2022 - Current

Skills

  • Credit and Cash Transactions
  • Till Counting
  • Call Transfers
  • Meal Assistance
  • Prioritization
  • Typing Proficiency
  • Active Listening
  • Critical Thinking
  • Managing Multiple Tasks
  • Microsoft Excel
  • Problem-Solving Ability
  • Great with children
  • Customer Service
  • Microsoft PowerPoint
  • Reading Comprehension
  • Microsoft Word
  • Organization
  • Time Management
  • Written/ Verbal communication
  • Compassion
  • Creativity
  • Problem Solving

Certification

  • Certified Lash Tech , Lucky Blinks LLC - Current
  • Certified Hairstylist , Lucky Blinks LLC - Current

Timeline

No Degree - Early Child Hood Education

Perdue University
10.2022 - Current

Hairstylist , Lash Tech

Self-employeed
11.2020 - Current

Personal Care Assistant

Father
11.2019 - 02.2020

Stay-At-Home Mom

Self Employed
04.2017 - Current

Receptionist

Simply Whip Hair
04.2017 - 01.2018

Hostess

Red Lobster
03.2015 - 04.2017

Server

Huddle House
02.2013 - 08.2013

Cashier

Taco Bell

Cashier Team Lead

Burger King

High School Diploma -

Oak Grove High School

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Bianca Clayborne