Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Cobb

Southern Pines,NC

Summary

Dynamic professional with extensive experience in customer service and team collaboration, notably at Chipotle. Proven ability to enhance client satisfaction through effective problem-solving and meticulous appointment scheduling. Skilled in POS operation and inventory management, consistently delivering exceptional results in fast-paced environments. Committed to maintaining high standards of service and operational excellence.

Overview

5
5
years of professional experience

Work History

Receptionist

Splash and Dash
Southern Pines, North Carolina
02.2025 - Current
  • Greeted clients professionally, ensuring a welcoming atmosphere.
  • Scheduled appointments for pet grooming services with precision.
  • Maintained cleanliness and organization of reception area and waiting room.
  • Assisted clients with inquiries, delivering clear and concise information.
  • Processed payments, ensuring accuracy in transaction records.
  • Collaborated with team members to optimize daily workflow.
  • Delivered exceptional customer service to both internal and external stakeholders.

Jewelry Consultant

Kay Jewelers
Southern Pines, North Carolina
02.2024 - Current
  • Guided customers in selecting jewelry to align with personal style and preferences.
  • Delivered in-depth product knowledge to enhance shopping experiences.
  • Processed transactions with accuracy using point-of-sale systems.
  • Organized displays to effectively showcase jewelry collections.
  • Collaborated with team members for seamless store operations.
  • Conducted inventory checks to monitor stock levels and availability.
  • Informed clients about jewelry care and maintenance practices.
  • Developed client relationships to boost sales opportunities.

Food Service Manager

Chipotle
Southern Pines, North Carolina
11.2022 - 02.2024
  • Managed daily food service operations to ensure compliance with safety and quality standards.
  • Trained staff on food safety protocols and customer service procedures.
  • Developed staffing schedules to guarantee adequate coverage during peak hours.
  • Conducted hiring, training, and performance evaluations to enhance team productivity.
  • Maintained cleanliness and organization of prep area to uphold food safety standards.
  • Monitored inventory levels, reporting shortages to kitchen management without delay.
  • Prepared ingredients by chopping, slicing, and measuring for daily menu items.
  • Handled customer inquiries efficiently, resolving issues promptly and professionally.

Server

Cracker Barrell
Sanford , NC
05.2022 - 11.2022
  • Delivered friendly, efficient service to enhance guest dining experiences.
  • Took customer orders accurately and communicated them to kitchen staff.
  • Maintained cleanliness and organization of dining areas during peak hours.
  • Assisted guests with menu selections and addressed inquiries regarding food options.
  • Operated POS terminals to process orders, split bills, and calculate totals.
  • Cooked dishes per standard recipes while adhering to presentation guidelines.
  • Followed food safety protocols to prevent cross-contamination and ensure hygiene.
  • Collaborated with team members to optimize food distribution processes.

Team Lead

Chick Fil A
Chattanooga, Tennessee
02.2021 - 05.2022
  • Supervised daily operations to ensure smooth workflow and effective team collaboration.
  • Trained new employees in customer service and operational procedures.
  • Coordinated shift schedules to optimize staff availability and enhance performance.
  • Managed inventory levels and facilitated supply ordering as required.
  • Enforced food safety standards while ensuring cleanliness throughout the store.
  • Resolved customer complaints promptly to uphold satisfaction and loyalty.
  • Provided leadership and guidance to team members, ensuring timely task completion.
  • Maintained accurate records of employee attendance and task completion times.

Education

High School Diploma -

Western Harnett High School
Lillington, NC
06-2018

Skills

  • Customer service
  • Appointment scheduling
  • POS operation
  • Inventory management
  • Data entry
  • Team collaboration
  • Food safety compliance
  • Problem solving
  • Time management
  • Conflict resolution
  • Client greeting and seating
  • Information protection
  • Documentation and reporting
  • Staff management
  • Reception desk oversight

Timeline

Receptionist

Splash and Dash
02.2025 - Current

Jewelry Consultant

Kay Jewelers
02.2024 - Current

Food Service Manager

Chipotle
11.2022 - 02.2024

Server

Cracker Barrell
05.2022 - 11.2022

Team Lead

Chick Fil A
02.2021 - 05.2022

High School Diploma -

Western Harnett High School

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