Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Colbert

Fairfield,OH

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in customer service.

Overview

26
26
years of professional experience

Work History

Director of Operations

3J's Developmental Transportation Services
09.2019 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.

Daycare Owner/Operator

HCJFS
08.2013 - 07.2023
  • Maintained accurate accounting of tuition and operating reports.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Stayed current on guidelines to maintain compliant program operations.
  • Supervised and monitored the safety of children.
  • Prepared and organized mealtimes and snacks for children.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Observed and assessed classroom activities to verify conformity with quality standards.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.

Banker

US Bank
03.2011 - 11.2013
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Opened, closed, and updated accounts for customers.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Provided advice on different bank products and financial options.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Balanced teller drawers and ATM cash.
  • Processed customer applications and approved loans in accordance with bank policy.
  • Developed and implemented strategies to reduce risk and increase profitability.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Executed wire transfers, stop payments and account transfers.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Processed applications for new accounts.
  • Handled various accounting transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Cross-sold credit cards, loans and other bank products.
  • Monitored and verified suspicious activity on customer accounts.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Generated monthly reports on customer activity and customer feedback.
  • Calculated fees due, interest and change for customer transactions.
  • Wrote and distributed customer correspondence.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Received loan and utility payments, sending funds to correct destinations.

Central Sterile Processing Technician

TriHealth Bethesda North Hospital
01.2001 - 12.2011
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Picked instruments and supplies for surgeries.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Wrapped trays, instrument packs, and sets.
  • Recorded biologicals and test results.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Verified and maintained proper documents and records for sterilization.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Ordered and restocked supplies for decontamination and surgical areas.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
  • Provided support to medical staff in resolving medical equipment problems.
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Assisted with development and coordination of medical equipment inventories.
  • Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
  • Collaborated with medical staff to confirm availability of medical equipment for patient care.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Developed and maintained medical equipment databases.
  • Created and implemented medical equipment training programs.
  • Liaised between medical staff and medical equipment vendors.
  • Evaluated medical equipment and recommended upgrades when necessary.

Packaging and Merchandising

Avon
04.2000 - 08.2001
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Completed all orders within established time frames to support timely deliveries.
  • Completed daily orders with expert picking and packing of shipments.
  • Operated and maintained packaging equipment with focus on safety and productivity.
  • Maintained neat, clean, and safe workspace to avoid hazards and increase safety by [Number]%.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Assembled packages according to meet specific customer requirements.
  • Verified packages met safety and security standards to reduce damage or errors in transit.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Coordinated with team members to manage and prioritize high-volume workload.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Followed packing processes to increase speed and accuracy.
  • Monitored and maintained inventory of packing materials to minimize downtime.
  • Loaded and unloaded products onto and off delivery trucks to support seamless operations.
  • Processed returns and exchanges and documented inventory transactions for accurate recordkeeping.
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Assembled boxes, cartons and containers to package items.
  • Cleaned and maintained production area and equipment.
  • Sorted and stacked finished items.
  • Re-packaged damaged or incorrectly packaged items.
  • Counted items to verify accuracy of orders.
  • Loaded items onto conveyor belts and pallets.
  • Loaded and unloaded items from production line.
  • Labeled containers, container tags or products.
  • Sealed containers and packages with glue, tape or other materials.
  • Utilized adhesive labels and other materials to package items.
  • Packaged fragile items with cushioning material.
  • Weighed packaged items to calculate total weight.
  • Secured items for storage or shipment.
  • Recorded product, packaging and order information on specified forms.
  • Operated shrink wrap, banding and other wrapping machines.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Monitored inventory levels to report on shortages or excess.
  • Monitored packaging machinery to make needed adjustments.

Marketing Research Specialist

Elrick And Lavage
03.1999 - 03.2000
  • Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
  • Created and managed database of information gathered from research.
  • Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
  • Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
  • Forecasted and tracked marketing and sales trends by thoroughly analyzing collected data.

Customer Service Representative

Friedman&Swift Associates
01.1998 - 07.1999
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.

Education

Associate of Arts - Business Administration And Management

Cincinnati State Technical And Community College
Cincinnati, OH

Skills

  • Operations Oversight
  • Leadership Training
  • Strategic Planning
  • Capital Spending
  • Quality Assurance
  • Logistics Coordination
  • Customer Service
  • Time Management
  • Operational Efficiency

Timeline

Director of Operations

3J's Developmental Transportation Services
09.2019 - Current

Daycare Owner/Operator

HCJFS
08.2013 - 07.2023

Banker

US Bank
03.2011 - 11.2013

Central Sterile Processing Technician

TriHealth Bethesda North Hospital
01.2001 - 12.2011

Packaging and Merchandising

Avon
04.2000 - 08.2001

Marketing Research Specialist

Elrick And Lavage
03.1999 - 03.2000

Customer Service Representative

Friedman&Swift Associates
01.1998 - 07.1999

Associate of Arts - Business Administration And Management

Cincinnati State Technical And Community College

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Bianca Colbert