Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Corona

Sacramento,CA

Summary

Driven by a strong work ethic and exceptional customer service skills, I excelled at BJs Restaurants Inc, enhancing guest satisfaction and increasing sales through effective communication and multitasking. My leadership at Panera Bread and technical proficiency at Geek Squad demonstrate a proven track record of achieving results and fostering team growth.

Overview

13
13
years of professional experience

Work History

Server

Bjs Restaurants Inc
05.2018 - Current
  • Providing excellent customer service, greeting guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • knowledge in beer, wine, and cocktails.

Shift Supervisor

Panera Bread
11.2016 - 01.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Oversaw product stock to maintain inventory controls resulting in cost savings and reduced overages.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Call Center Representative

Geek Squad - Best Buy
09.2011 - 10.2016
  • Managed high call volumes while providing exceptional customer support.
  • Handled escalated calls professionally, effectively resolving complex issues related to computers, phones, tablets, internet networks, and software, and ensuring client satisfaction at all times.
  • Troubleshoot issues customers have with their hardware or software
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • using problem-solving skills to quickly diagnose and resolve issues.
  • providing training and support to new and existing customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

South San Francisco High School
South San Francisco, CA
06.2011

Skills

Strong Work Ethic

Exceptional customer service

Cash Handling

Guest Engagement

Management and leadership

Communication and active listening

Problem solving

Time management and multitasking

Conflict resolution, patience, and tolerance

Technical proficiency and software knowledge

Timeline

Server

Bjs Restaurants Inc
05.2018 - Current

Shift Supervisor

Panera Bread
11.2016 - 01.2021

Call Center Representative

Geek Squad - Best Buy
09.2011 - 10.2016

High School Diploma -

South San Francisco High School

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Bianca Corona