Bianca Cortez
Madera,CA
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in the dental field and administrative support roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Professional Bank Teller
West America Bank
Madera, USA
12.2023 - Current
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Lead Dental Assistant
Shinkawa Dental
Fresno, USA
07.2022 - 11.2023
- Took impressions and X-rays in support of patient evaluation and diagnostic care
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Sterilize and disinfect instruments and treatment rooms
- Educated patients on proper oral care habits and disease prevention
- Collaborated with clinical coordinator on schedule and follow-up of patient care and treatment
- Made patient reminder calls and followed up on missed appointments
- Set up dental instruments and supplies in alignment with dentist preference
Sales Representative
Macys
Fresno, USA
10.2021 - 04.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Post and advertise sales promotions
- Greeted and assisted customers to foster positive experiences.
- Reduced process lags by training employees on best practices and protocols.
Receptionist Administrator
Dr. Said M. Yunez
Madera, USA
08.2019 - 01.2020
- Organized files and spreadsheets to simplify staff access or retrieval.
- Obtained and processed payments from patients for products and services.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Managed daily patient referrals daily through multi-line telephone system.
Education
Dental Assistant - Dental assistanting course
San Joaquin Valley College
Fresno, CA07.2022
High School Diploma -
Madera High School
Madera, CA06.2021
Skills
- Detail-oriented
- Highly motivated
- Cash handling
- Patient record keeping
- Time management
- Analytical and critical thinking
- Data entry
- Patient communication
- First Aid/CPR
Certification
- CPR
- Radiation
- Certification in Infection Control
- California's Food Handlers Certification
Languages
English
Professional
Spanish
Professional
Timeline
Professional Bank Teller
West America Bank
12.2023 - Current
Lead Dental Assistant
Shinkawa Dental
07.2022 - 11.2023
Sales Representative
Macys
10.2021 - 04.2022
Receptionist Administrator
Dr. Said M. Yunez
08.2019 - 01.2020
Dental Assistant - Dental assistanting course
San Joaquin Valley College
High School Diploma -
Madera High School
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