BIANCA CRAWFORD
Indianapolis,IN
Summary
Call coordinator with extensive expertise in enhancing operational efficiency and user satisfaction through process improvements and data accuracy. Demonstrates strong leadership and customer service skills, leveraging experience in team leadership and call management to drive substantial improvements. Passionate about delivering superior service and eager to apply innovative solutions to advance organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Virtual Underwriter
ASSURED ALLIES
05.2025 - 03.2026
- Evaluate insurance applications and supporting documents to assess risk and determine coverage eligibility.
- Apply underwriting guidelines to ensure compliance with Assured Allies’ longevity-focused insurance products.
- Collaborate with cross-functional teams including actuarial, product, and customer success to refine underwriting criteria.
- Maintain accurate records of underwriting decisions and communicate outcomes to internal stakeholders.
Call Coordinator
HEALTH PLAN ONE
Connecticut
09.2021 - 06.2025
- Collaborated with users to refine processes, enhanced data accuracy and reported efficiency.
- Facilitated requirement analysis, ensured schema modifications aligned with business objectives.
- Drove process improvements, led to substantial operational enhancements and user satisfaction.
- Handled customer calls, ensured efficient registration and documentation for improved service.
- Facilitated customer registration, enhanced user experience and operational efficiency.
- Managed call transfers, optimized communication flow and customer satisfaction.
- Documented call details ensured accurate records and streamlined follow-up processes.
- Implemented reporting to assess program success, enhancing data accuracy and decision-making.
- Led team recognition initiatives, boosting morale and fostering a collaborative work environment.
- Managed inventory for program needs, ensuring resource availability and operational efficiency.
Call Coordinator
STERICYCLE
Indianapolis, IN
06.2020 - 11.2021
- Handled customer calls, ensuring efficient registration and documentation for improved service.
- Facilitated customer registration, enhancing user experience and operational efficiency.
- Managed call transfers, optimizing communication flow and customer satisfaction.
- Documented call details, ensuring accurate records and streamlined follow-up processes.
Branch Representative
WORLD FINANCE
Indianapolis, IN
10.2017 - 02.2020
- Implemented reporting to assess program success, enhanced data accuracy and decision making.
- Led team recognition initiatives, boosting morale and fostered a collaborative work environment.
- Managed inventory for program needs, ensured resource availability and operational efficiency.
- Taxes and loans
Customer Service Representative
LOWES CALL CENTER
Indianapolis, IN
01.2016 - 09.2017
- Handled customer inquiries, improving satisfaction through effective communication and problem-solving.
Insurance Agent
YOUNG AMERICAN INSURANCE
Indianapolis, IN
02.2010 - 06.2015
- Auto Insurance Agent
- Cultivated strong relationships with clients to enhance retention rates.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Associates Degree - Medical Billing and Coding
Ultimate Medical Academy
01-2024
High School Diploma - undefined
Michigan City High School
06-2015
Skills
- Customer Service
- Data Entry
- Call Management
- Sales
- Insurance
- Reporting
- Inventory Control
- Team Leadership
- Medical Billing
- Medical Coding
- Analyzing data
- Documentation review
- Data collection
- Data interpretation
- Documentation
- Multitasking
- Team building
- Time management
- Data management
- Customer service
- Problem-solving
- Critical thinking
- Self motivation
- Analytical thinking
- Professionalism
- Adaptability
Certification
- CMC - Certified Medical Coder
Timeline
Virtual Underwriter
ASSURED ALLIES
05.2025 - 03.2026
Call Coordinator
HEALTH PLAN ONE
09.2021 - 06.2025
Call Coordinator
STERICYCLE
06.2020 - 11.2021
Branch Representative
WORLD FINANCE
10.2017 - 02.2020
Customer Service Representative
LOWES CALL CENTER
01.2016 - 09.2017
Insurance Agent
YOUNG AMERICAN INSURANCE
02.2010 - 06.2015
High School Diploma - undefined
Michigan City High School
Associates Degree - Medical Billing and Coding
Ultimate Medical Academy