Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Bianca Cruz

Pompano Beach

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Target Tech

MarketSource One Inc.
04.2024 - 11.2024
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.

Sales Representative

T-Mobile
09.2023 - 03.2024
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Escalated concerns or advanced problem calls to management staff.
  • Streamlined the sales process with effective communication, resulting in quicker deal closures.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Utilized sales techniques to build customer interest and close sales.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Sales Representative

Cricket Wireless
01.2023 - 06.2023
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Contacted new and existing customers to outline benefits of products.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Reset store displays for special events and seasonal merchandise changes.
  • Operated register, handled cash and processed credit card transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.

Cocktail Waitress

CoConut Creek Casino
07.2022 - 01.2023
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained tidiness and organization throughout bar area.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Prepared both alcoholic and non-alcoholic beverages for patrons.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus and answered questions regarding items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

Atlantic Technical College
Pompano Beach, FL

Skills

  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Team Building
  • Self-Motivated
  • Reliable and Trustworthy
  • Active Listening
  • Verbal Communication
  • Fluent in Spanish
  • Organization and Time Management

Languages

Spanish
Native/ Bilingual

Education and Training

true,other

Timeline

Target Tech

MarketSource One Inc.
04.2024 - 11.2024

Sales Representative

T-Mobile
09.2023 - 03.2024

Sales Representative

Cricket Wireless
01.2023 - 06.2023

Cocktail Waitress

CoConut Creek Casino
07.2022 - 01.2023

Atlantic Technical College

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Bianca Cruz