BIANCA DA COSTA SOUZA
Norwood,MA
Summary
- A dynamic IT professional with 10 years of experience in project management and technology leadership, delivering exceptional results.
- Bachelor's degree in Systems Analysis and Development, fueling a passion for leveraging technology to drive business success.
- Demonstrated expertise in overseeing end-to-end project lifecycles, ensuring on-time and within-budget delivery of cutting-edge technology initiatives.
- Specialized in implementing and optimizing ERP systems, encompassing vital modules like Financial Planning, Taxation, Cost Management, Accounts Payable and Receivable, Treasury, Invoicing, Inventory Control, Cash Flow, Chart of Accounts, and Payroll.
- Adept at harnessing powerful tools including MSProject, JIRA, Confluence, Conectus, Amplus, and Rhodes to streamline operations and foster seamless collaboration.
- Change Management aficionado, proactively identifying gaps and orchestrating transformative strategies to propel organizations towards operational excellence.
- Certified in PSMI - Professional Scrum Master I, PSM II - Professional Scrum Master II, and PSPO I - Professional Scrum Product Owner I, exemplifying an unwavering commitment to Agile methodologies and mastery of the dynamic Scrum framework.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts Franchising
Westwood, MA
05.2023 - Current
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Drove team success by quickly completing assigned tasks.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Scrum Master
NTT DATA Services
São Paulo, SP
07.2022 - 04.2023
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Orchestrated the highly anticipated DevOps Day event, a captivating showcase of project deliveries, where the remarkable benefits and practical applications were presented to the entire F1rst (Santander) team.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
- Supported the development team in understanding user stories, acceptance criteria and definition of done.
- Participated in feature design discussions offering insights from an Agile perspective when necessary.
- Encouraged continuous process improvement initiatives through retrospectives.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Acted as a servant leader to the development team by removing impediments and resolving conflicts.
- Conducted demos of completed work at the end of each sprint cycle.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Monitored progress of sprints, providing visibility into project status for stakeholders.
- Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Project Delivery Manager
IT LEAN
São Paulo, SP
11.2021 - 07.2022
- Maintained comprehensive documentation regarding all aspects of a given project including deliverables, milestones, tasks, changes and progress reports.
- Identified potential risks and issues early on in the process, developed strategies for resolution, and communicated these plans to stakeholders.
- Generated weekly and monthly reports summarizing progress achieved against key milestones and targets set out in the original plan.
- Organized workshops for stakeholders in order to discuss key issues related to the project delivery process.
- Conducted regular meetings with stakeholders to ensure projects were progressing as expected.
- Managed project teams of up to 10 people and coordinated resources across multiple departments.
- Provided training sessions for new team members on how best to utilize existing tools and processes during their work on projects.
- Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Identified, addressed and either resolved or escalated project issues.
Project Analyst
PayGo Pagamentos Ltda
São Paulo, SP
01.2021 - 11.2021
- Orchestrated seamless management of new partners across diverse industries throughout Brazil, ensuring smooth integration of departments, impeccable service quality, and timely delivery of electronic payment solutions.
- Nurtured and cultivated relationships with existing partners, empowering them to acquire new products and successfully homologate their commercial automations.
- Agilely steered sprints, diligently tracked key performance indicators, orchestrated flawless project deliveries, and executed assigned tasks to perfection, resulting in seamless onboarding experiences for clients.
- Strategically planned and meticulously monitored projects, leveraging robust processes and cutting-edge tools to effectively manage resources, mitigate risks, and navigate change with finesse.
- Championed the adoption of industry-leading project management methodologies and process optimization techniques, meticulously aligning projects under my purview with stringent requirements for timelines, costs, and uncompromising quality.
- Spearheaded the flawless execution and diligent monitoring of project phases, expertly crafting visually appealing diagrams, comprehensive schedules, detailed activity descriptions, assigning responsibilities with precision, skillfully managing constraints, assessing impacts, and generating insightful reports.
- Crafted and visualized intricate activity flows, skillfully identifying and rectifying inefficiencies to optimize operational performance and drive organizational success.
- Explored innovative avenues for continuous improvement, passionately studying and fine -tuning time-tested work methods and processes, ultimately revolutionizing the status quo and setting new benchmarks of excellence.
Project Analyst
Tata Consultancy Services Ltda
Barueri, SP
09.2017 - 12.2020
- Documented changes in project scope, objectives, schedule and budget.
- Spearheaded the management of financial resource allocation projects for clients Banco Bradesco and Bradesco Seguros nationwide, ensuring seamless integration among departments and the development team, while guaranteeing top-notch service quality and timely delivery.
- Constructed and updated project schedules, aligning activities with the strategic vision of the board, diligently monitoring daily tasks, responsible parties, and execution timelines, ensuring the smooth progression of actions for continuous improvement.
- Analyzed interactions between other projects within the department, proposing solutions that optimize resource utilization with minimal time requirements.
- Managed resource allocation, provided support in all internal and external client processes, ranging from infrastructure to associate placement.
- Engaged in Change Management and Impact Matrix management, identifying project gaps and risks through the Ultimatix system, and analyzing customer satisfaction surveys to create new action plans.
- Developed project status presentations and conducted meetings with the board and clients.
- Oversaw the financial aspects of the project lifecycle, including risk, cost, and time planning, creation of newworkflows, pursuit of new opportunities, client negotiation, and monitoring of billable hours for projectinvoicing.
- Led recruitment and selection processes for new associates based on available positions.
- Administered client tools for bid management, invoicing, proposals, Waterfall, Agile, and Allocation projectprogress, and monitored fiscal aspects of associate contracts.
- Prepared Business Continuity Planning (BCP) documents to ensure compliance with internal audits.
- Created technical and commercial proposals for the acquisition of new projects from Banco Bradesco andBradesco Seguros.
Technical Support Analyst
Kalltek Informatica Ltda
Santana De Parnaiba, SP
02.2011 - 07.2015
- Managed implementation projects for ERP systems offered by Kalltek, focusing on financial, billing, inventory, and production modules nationwide. Prepared network environments for system installation, monitored projects until Go-Live, provided technical support, and conducted training sessions for new clients to optimize tool utilization.
- Monitored implementations nationwide, developed and updated project schedules, tracked daily activities, responsible parties, and execution timelines, ensuring continuous improvement actions were implemented.
- Imported existing client databases for system migration, validated data, and optimized implementation time.
- Conducted training sessions on contracted modules for all client users to enhance tool utilization.
- Provided technical support for accounting modules and software via phone, Skype, email, and remote connections. Performed testing, troubleshooting, updates, and script development for bug fixes and updates.
- Prospected new clients within the same market segment through websites and phone outreach.
- Provided post-implementation technical support to clients across various industries, including KTE, TBI, LinterFiltros, Serv Obras, Marmóre Stile, among others.
Education
Associate of Science - Ystems Analysis And Development
Universidade Paulista - UNIP
Alphaville, SP05-2014
Associate of Science - Information Technology
Instituto Técnico De Barueri - ITB
Barueri, SP01-2010
Skills
- Communication
- Customer Service
- Technical Support
- Training and mentoring
- Teamwork and Collaboration
- Problem-Solving
- Marketing
- Leadership
Certification
- Professional Scrum Master I | Scrum.org | 2020
- Professional Scrum Master II | Scrum.org | 2022
- Professional Scrum Product Owner I | Scrum.org | 2022
Accomplishments
- Awarded the “Star of the Month” recognition by Tata Consulting Services for outstanding performance, 2019.
Affiliations
- Contributed to teaching Spanish to the congregation, maintaining attendance records, collecting homework assignments, and organizing events and activities at Igreja Batista in 2019.
- Engaged passionately in the "Sustentabilidade para Crianças" (Sustainability for Children) initiative, a heartwarming program hosted by Fundação Instituto de Educação de Barueri - FIEB. Nurtured young minds by fostering a love for nature and its vital role in our lives and the health of our planet, and immersed children in the joy of planting flowers and vegetables, instilling an understanding of environmental stewardship. Over the years from 2017 to 2020, returned to witness the fruits of the labor as the bountiful rewards were harvested side by side with the children.
- Collection of supplies for donation to elderly people in nursing homes on special and commemorative dates. Over the years from 2017 to 2020,
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
English
Professional
Timeline
Crew Member
Dunkin' Donuts Franchising
05.2023 - Current
Scrum Master
NTT DATA Services
07.2022 - 04.2023
Project Delivery Manager
IT LEAN
11.2021 - 07.2022
Project Analyst
PayGo Pagamentos Ltda
01.2021 - 11.2021
Project Analyst
Tata Consultancy Services Ltda
09.2017 - 12.2020
Technical Support Analyst
Kalltek Informatica Ltda
02.2011 - 07.2015
Associate of Science - Ystems Analysis And Development
Universidade Paulista - UNIP
Associate of Science - Information Technology
Instituto Técnico De Barueri - ITB
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