Summary
Overview
Work History
Education
Skills
Timeline
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Bianca D'Amico

Winchester,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Lowe's Home Improvement
Menifee, CA
07.2022 - 08.2023
  • Currently I work at Lowe's as a Merchandising Service Associate, what I do as MSA is customer service, zoning bays, servicing, down stocking, problem solving, projects in a timely manner.

Merchandise Associate

Lowe's Home Improvement
Bowling Green, KY
04.2021 - 01.2022
  • Resets, Projects, Servicing bays, Picking up trash, Ordering new signage, labels, Writing detailed notes about what bays are set and aren’t set.

Head Cashier

Lowe's
Murrieta, CA
04.2020 - 04.2021
  • Customer service, Key holder, Solving problems, Helping with scheduling, Putting product away or out, Cashier, Loader, Cleaning the parking lot, Carts

Full Time Client Service Associate

Antech Diagnostics
Fountain Valley, CA
04.2019 - 10.2019
  • Customer service representative, help inbound calls, added on testing for Veterinary doctors, faxed over any paperwork for their clients
  • Problem solved.

Caregiver, Ill Grandmother and Autistic Brother

03.2019 - 10.2019
  • Assisted Mother in caring for Grandmother who has Alzheimer’s and Brother who is Autistic.

Seasonal Associate

Amazon
National City, CA
02.2019 - 03.2019
  • Inbound associate, dealt with putting packages into carts for the drivers.

Full- Time Caregiver

Stepping Stone Resources
Fallbrook, CA
12.2018 - 02.2019
  • Worked with adults who needed just a little extra love, helped them learn basic skills like cleaning up after themselves, helping others, working a job, cleaning up the parking lot, doing English, writing, art.

Acting Assistant Manager

Payless ShoeSource, Riverpoint Marketplace
West Sacramento, CA
02.2016 - 09.2018
  • Customer service, handling any promotions we had going on at the moment, putting shipments in the correct locations and running them through the sales floor, bank runs, key holder, scheduling
  • Reason: Re-locating to Southern California

Education

High School Diploma -

Inderkum High School
05.2016

Skills

  • Home Care
  • Ordering and Stocking Merchandise for Large Retail Store
  • Word Pad
  • PowerPoint
  • Autism Experience
  • Excel
  • Customer Service in Retail Sales
  • Typing 70 WPM
  • Cashiering
  • General Accounting Practices in Opening and Closing Retail stores
  • Ability to work in Fast Paced Environment
  • Caregiving
  • Antrim
  • Proficient Knowledge of Word
  • Developmental Disabilities Experience
  • Customer Service in Veterinary Diagnostics Laboratory
  • Atlas
  • Dependable, Proficient, Organized and Honest Personality
  • Proficient Knowledge in Pallet Jack Operations
  • Microsoft Office
  • Inbound and Outbound Calling
  • Team Collaboration
  • Customer Support
  • Inventory Control
  • Complaint Handling
  • Stock replenishment
  • Safety Regulations
  • Customer Service
  • Quality Assurance
  • Problem Resolution
  • Complex Problem-Solving
  • Product Merchandising
  • Retail Marketing
  • CRM Software
  • Guest Services

Timeline

Customer Service Associate

Lowe's Home Improvement
07.2022 - 08.2023

Merchandise Associate

Lowe's Home Improvement
04.2021 - 01.2022

Head Cashier

Lowe's
04.2020 - 04.2021

Full Time Client Service Associate

Antech Diagnostics
04.2019 - 10.2019

Caregiver, Ill Grandmother and Autistic Brother

03.2019 - 10.2019

Seasonal Associate

Amazon
02.2019 - 03.2019

Full- Time Caregiver

Stepping Stone Resources
12.2018 - 02.2019

Acting Assistant Manager

Payless ShoeSource, Riverpoint Marketplace
02.2016 - 09.2018

High School Diploma -

Inderkum High School

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Bianca D'Amico