Bianca Dardeen
Cherokee,NC
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Tribal Gaming Comission
08.2021 - Current
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
Data Entry Specialist/Field Service Technician
First Nations Environmental Services, Inc.
10.2005 - Current
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Conducted audits of existing data entry processes.
- Built and maintained tracking databases for variety of measuring aspects.
Residential Technician
Cherokee Indian Hospital Authority
12.2019 - 07.2021
- Supervised 4 group home residents in all daily activities of residential program.
- Verified group home and program-owned equipment remained clean, sanitary and in good working condition.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
Peer Support Specialist
Cherokee Indian Hospital Authority
02.2017 - 12.2019
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Transported individuals to medical appointments and support meetings whenever needed.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Supported individuals dealing with mental health and emotional issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Facilitated group counseling sessions to support and encourage client growth.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Education
GED -
Southwestern Community College
Sylva, NC12.2013
Skills
- Project Scopes
- Data Entry Accuracy
- Office Support
- Creative Solutions
- Interpersonal Ability
- Effective Listening
- Educational Programs
- Relationship Cultivation
- Special Reservations
- Cash Handling
- Dynamic Communication Skills
- Written and Oral Communications
- Nightly Audits
- Social Perceptiveness
- Coordinate Housekeeping
- Security Protocols
- Professional Relationships
- Mentoring
Timeline
Front Desk Agent
Tribal Gaming Comission
08.2021 - Current
Residential Technician
Cherokee Indian Hospital Authority
12.2019 - 07.2021
Peer Support Specialist
Cherokee Indian Hospital Authority
02.2017 - 12.2019
Data Entry Specialist/Field Service Technician
First Nations Environmental Services, Inc.
10.2005 - Current
GED -
Southwestern Community College
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