Bianca Davis
River Forest,IL
Summary
Experienced professional seeking to fill an open position.
Overview
2025
2025
years of professional experience
Work History
Staffing Manager / Lead Bottle Server
Bassline
06.2022 - Current
- Managed a cross-functional team of 25 employees
- Created weekly schedules
- Ran monthly meetings with the each position lead
- Using marketing tools such as social media, paid ads and social events to build the awareness of the venue
- Created and updated special event bookings
- Updated documentation with event guest information
- Maintained an average order accuracy rate of 98%, ensuring a seamless experience for guests
- Assisted in training new servers on menu knowledge, service standards, and customer interaction techniques
- Collaborated with the promoter team to expedite VIP clients, resulting in a 15% decrease in wait times to enter the venue during peak hours
- Consistently received positive feedback from guests, contributing to a 4.8 star rating for the venue on Google
Receptionist
Infinity & Beyond Academy
Elmwood Park, Illinois
08.2018 - Current
- Greet and welcome guests upon arrival
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
- Update appointment calendars and schedule meetings/appointments
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Assist with special projects as needed
- Monitor and order office supplies
- Assist with onboarding of new employees and athletes
- Maintain a clean and organized reception area to stay on top of 300 plus members
Field tech sales expert
ASURION
Chicago, IL
May2024 - Current
- Provide superior service and products to deliver each customer with the best experience they can get with their technology
- Provide in-person device setup and technical support for customers' smartphones, tablets, and other consumer electronics
- Meet with customers face to face at their homes
- Always upsell Asurion smart home and other products
- Achieve sales and service goals and grow as a result of feedback and coaching
- Through interactions with customers, demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values
- Travel daily to and from the job site and several customer locations, possibly in heavy traffic and bad weather
- Researching the best routes to make sure deliveries were made on time
Lead Server
Roof On The Wit
03.2019 - 03.2020
- Presented menus to patrons and answered questions about menu items in a 70+ seat restaurant, making recommendations upon request
- Assisted host or hostess by answering the phone to take reservations and to-go orders as well as by greeting, seating, and thanking guests
- Stored food in designated containers and storage areas to prevent spoilage and increase shelf life
- Presented wine samples for guests to taste and opened bottles for them upon their approval
- Served food and beverages to patrons and prepared specialty dishes at tables as required
Bartender/ Bottle Waitress
Refuge Live
08.2016 - 05.2019
- Provided exceptional service in a high-energy environment, efficiently handling beverage orders for an average of 200 guests per night
- Prepared and delivered beverages promptly, adhering to proper service sequences and garnishing standards, enhancing guest satisfaction scores by 25%
- Played a key role in bottle service operations, advising guests on selections and specials, which increased bottle service sales by 30%
- Maintained an orderly and visually appealing bar area
Education
University of Louisville - Marketing
University of Louisville
06.2024
Skills
- Excellent Interpersonal Skills
- Managerial Experience
- Committed
- Efficient Problem Solving Abilities
- Upbeat and Positive Demeanor
- Excellent Customer Service Skills
- Cross Cultural Teamwork Experience
- Exceptional Professionalism
- Excellent Communication Skills (written and verbal)
- Great Time Management
- B2B
- Strategic Planning and Budgeting
- Project management
- VIP Clientele
- Negotiation Skills
- Upselling
- Proficient marketing
- Multitasking
- Attention to detail
- Organization
- Telephone etiquette
- Appointment scheduling
- Database management
- Training and development
- Inventory management
- Adaptability
- Empathy
- Basic accounting and cash handling
References
Available upon request.
Key Qualifications
- Excellent Interpersonal Skills
- Managerial Experience
- Commited
- Efficient Problem Solving Abilities
- Upbeat and Positive Demeanor
- Excellent Customer Service Skills
- Cross Cultural Teamwork Experience
- Exceptional Professionalism
- Excellent Communication Skills (written and verbal)
- Great Time Management
- B2B
- Strategic Planning and Budgeting
- Project management
- VIP Clientele
- Negotiation Skills
- Upselling
- Proficient marketing
- Multitasking
- Attention to detail
- Organization
- Telephone etiquette
- Appointment scheduling
- Database management
- Training and development
- Inventory management
- Adaptability
- Empathy
- Basic accounting and cash handling
Timeline
Staffing Manager / Lead Bottle Server
Bassline
06.2022 - Current
Lead Server
Roof On The Wit
03.2019 - 03.2020
Receptionist
Infinity & Beyond Academy
08.2018 - Current
Bartender/ Bottle Waitress
Refuge Live
08.2016 - 05.2019
Field tech sales expert
ASURION
May2024 - Current
University of Louisville - Marketing
University of Louisville
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