Bianca Dawson
Houston,TX
Summary
Driven Customer Care Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Southwest Water Company
03.2022 - 11.2023
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Process payments by phone, post adjustments.
- Take billing inquires and schedule tapping instillations.
Intake Coordinator
Sterling Physical Therapy & Wellness
09.2018 - 03.2022
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
Medical Collection Specialist
Christus St. Lukes Hospital
04.2016 - 09.2018
- Maintained accurate records of customer accounts, payments and payment plans.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Updated account information to maintain customer records.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
Bachelor of Arts - Business Management
San Jancinto College
Pasadena, TX06.2025
High School Diploma -
Central Medical Magnet High School
Beaumont, TX05.2011
Skills
- Customer Service
- HIPAA
- Insurance Verification
- Advanced MS Office
- Data Entry
- Payment Processing
- First Call Resolution
- Adaptability
- Follow-up Skills
- Compliance Awareness
- Attention to Detail
- Interpersonal Skills
Timeline
Customer Care Specialist
Southwest Water Company
03.2022 - 11.2023
Intake Coordinator
Sterling Physical Therapy & Wellness
09.2018 - 03.2022
Medical Collection Specialist
Christus St. Lukes Hospital
04.2016 - 09.2018
Bachelor of Arts - Business Management
San Jancinto College
High School Diploma -
Central Medical Magnet High School
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