Bianca D. Blanchard
Birmingham,USA
Summary
Currently in the process of completing my clinical rotation for the medical technology program with the University of Alabama in Birmingham. My clinical experience obtained during this rotation includes the following areas: blood bank, hematology, chemistry and microbiology. My anticipated graduate date if May of 2025
Overview
19
19
years of professional experience
Work History
Lead Fraud & Claims Operations Representative
Wells Fargo
11.2010 - Current
- Review and resolve online fraud claims (Zelle, online transfers, wire transfers) Debit Card, ATM PIN, ACH, Representments, and Branch In Store claims filed by customers
- Review and Process disputes merchants
- Research and analyze complex transactions, claims and documentation using multiple online systems
- Gathering pertinent information to process and resolve claims by communicating with customers and merchants to determine the outcome of a dispute
- Comply with Visa and Regulation E guidelines to recover funds for customers in a timely manner
- Documenting and researching all required information to assist the customer in resolving their claim
Research/Remediation Associate
Wells Fargo
11.2010 - Current
- Responsible for responding to and/or researching and resolving escalated, high profile inquiries and complaints requiring special handling
- Review in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities
- Other duties may include: project work related to remediation, performance of ongoing reviews as needed
Underwriter
Wells Fargo
11.2010 - Current
- Responsible for reviewing, analyzing, approving and underwriting individual consumer requests and products within company and industry guidelines for FHA and Freddie Mac
- Evaluated and ensured overall loan documents are accurate, complete, and compliant; reviewing of financial statements, credit reports, applicable ratios (i.e
- Debt ratios, loan-to-value) and other supporting documentation
- Utilized an automated scoring system or traditional underwriting to determine acceptability of moderate requests; contacting customers and partners to gather information to make appropriate decisions, explain rationale behind credit decisions, and/or to sell/promote line products; staying abreast of any changes in underwriting provisions; working with production to resolve questions when possible
Home Preservation Specialist
Wells Fargo
11.2010 - Current
- Managed pipeline of over 175 loans
- Reviewed and submitted customer documents to underwriting for review
- Interviewed and explain the retention options available in loss mitigation
- Accessed information on multiple systems CAIVRS, CREDCO, ER, LIV, GEM
- Communicated and coordinate with multiple Servicing departments (both internal and external to WF) informing the borrower of current status, options
- Ensured necessary information and complete packages are received in a timely manner, maintained, tracked, and logged in multiple systems
- Notified and informed borrowers of decisions as they are made
- Discussed status of the loss mitigation, loan modification, short sale and foreclosure process
Senior Business Analyst, Project Manager
SunGard Consulting Services
02.2007 - 08.2010
- Developed the project documents which include the following: project charter, project implementation plan, testing plan, communication plan, escalation plan, risk register, and defect tracking log
- Managed 6 project team members and daily deliverables
- Facilitated weekly project team meetings
- Developed weekly status reports to the client and senior management
- Monitored the budget for the project
- Managed on site and off site implementations of EXP AG Workflow upgrade to v9.2.1 SP2
- Implemented test plans specific to EXP AG, Omni Plus
- Performed manual testing, included unit, regression, integration, UAT, front-end, and back-end testing
- Executed test cases and test scripts to thoroughly test company software products and application
- Tracked defects and worked with Development and the project team to resolve open defects/issues
- Documented all software discrepancies and work with other technical resources on the resolution of those discrepancies
Sales Manager in Training
Parisian
01.2006 - 01.2007
- Ensure all procedures, policies, and standards are understood and followed by associates
- Maintain acceptable presentation standards on the selling floor through proper utilization of visual displays and merchandise content
- Execute timely markdowns and clearance sale event set ups
- Coordinate and execute physical inventory process for area
- Ensure store closing process goes smoothly and recover store to floor readiness
Education
Master of Arts - Public And Private Management
Birmingham Southern College
Birmingham, ALBachelor of Science - Health Administration
Tennessee State University
Nashville, TNAssociate of Applied Science - Medical Laboratory Technology
Jefferson State Community College
Birmingham, AL05-2025
Skills
- Fraud investigation
- Dispute resolution
- Risk management
- Regulatory compliance
Timeline
Lead Fraud & Claims Operations Representative
Wells Fargo
11.2010 - Current
Research/Remediation Associate
Wells Fargo
11.2010 - Current
Underwriter
Wells Fargo
11.2010 - Current
Home Preservation Specialist
Wells Fargo
11.2010 - Current
Senior Business Analyst, Project Manager
SunGard Consulting Services
02.2007 - 08.2010
Sales Manager in Training
Parisian
01.2006 - 01.2007
Master of Arts - Public And Private Management
Birmingham Southern College
Bachelor of Science - Health Administration
Tennessee State University
Associate of Applied Science - Medical Laboratory Technology
Jefferson State Community College
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