Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Bianca Degitz

Bianca Degitz

Newark,CA

Summary

Professional administrative support specialist and healthcare professional with robust experience in multiple field settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, patient care, and providing exceptional customer service. Reliable and focused on delivering consistent results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
12.2023 - Current
  • Receive, process, edit, verify, and fill prescriptions for refills or sent by prescriber
  • Work with insurers, prescribers, pharmacists, and other various medical staff to coordinate a pharmacy up to DEA and Board of pharmacy Standards
  • Manage and create appointments for vaccines and other services provided by the pharmacy
  • Work with patients and customers of multiple backgrounds, cultures, and other differentiated factors to ALWAYS provide care or advice
  • Watch for medication abuse and theft
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Schedule Coordinator

Suncrest Hospice
08.2023 - 11.2023
  • Schedule CNA and nurses with new and returning patients in accordance to demographic area and availability
  • Manage scheduling from Gilroy to San Bruno and Alameda
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Contact facilities and families with scheduling changes and accommodation requests
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • Inform nurses and case managers of insurance and benefit period information and ending dates
  • Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
  • Manage and settle complaints and requests from families, facilities, and patients
  • Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
  • Use healthcare network system to assign and edit patient order and assignments
  • Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
  • Keep constant communication with nurses, CNAs, patients, facilities, and other offices
  • Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
  • Process and inform proper staff of death, discharge, and revocations while complying with HIPPA laws
  • Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
  • Flagged potential issues by monitoring timelines.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Warehouse Associate

Amazon
11.2022 - 07.2023
  • Scan packages for building pallets
  • Wrap and build pallets
  • Use a pallet jack to move pallets to correct trailers by deadline
  • Assist with other tasks as needed
  • Working with others and self
  • Do daily tasks in a safe way for self and others safety
  • Laid off due to a cut of workforce

Physical Therapy Aide

Intrahealth
05.2022 - 10.2022
  • Take on clientele questions and concerns using charting methods, insurance forms and claims, and provide services
  • Handle day to day tasks
  • Create and organize daily schedules
  • Hands on work with clientele under supervision of the doctor
  • Communicate with insurance companies for billing and coverage purposes
  • Apply knowledge of human anatomy, kinesiology, and terminology daily
  • Assist doctor as needed
  • Provide wraps/KT tape, apply and use E-STEM, teach, monitor, and correct patients in physical and occupational therapy sessions
  • Resigned due to school schedule and wanting a closer workplace

Lead Caregiver/CNA

First Light Homecare
01.2019 - 06.2021
  • Provide care to clients in their homes in a professional, relatable, and safe environment
  • Care includes assistance and encouragement with DLA's, transporting and accompanying client on their errands, prepare meals for or with client, clean and dress wounds, bathing, toilet needs, grooming, run through physical therapy and/or occupational therapy exercises, assist family with client, and maintain a safe and clean environment
  • In company office work as needed
  • Resigned due to on the job injury making performing necessary tasks unsafe

Retail Sales Specialist and Manager

Victoria's Secret
06.2015 - 08.2018
  • Use selling skills and sale tactics to increase sales for the company
  • Build relationships with customers through selling in order to create customer loyalty
  • Sell and promote the store credit card
  • Handle cash and other forms of payment during transactions at the register
  • Use knowledge of shrink/theft to help create a safe and enjoyable environment for customers and employees
  • Laid off due to store renovations causing a severe decrease in sales and cutting work hours to 8 hours a week

Education

Master of Science -

Physician Assistant/Associate Program
Hybrid

Bachelor of Science - Medical Technology

San Francisco State University
San Francisco, CA
05-2020

Associate of Science - Kinesiology

Monterey Peninsula College
Monterey, CA
05-2017

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Office administration
  • Deadline oriented
  • Task delegation
  • Maintaining inventory
  • Maintaining filing systems
  • Assisted living experience
  • Dementia care
  • Compassionate communication
  • Personal hygiene assistance

Certification

  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
  • Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
  • Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.


Timeline

Pharmacy Technician

CVS Pharmacy
12.2023 - Current

Schedule Coordinator

Suncrest Hospice
08.2023 - 11.2023

Warehouse Associate

Amazon
11.2022 - 07.2023

Physical Therapy Aide

Intrahealth
05.2022 - 10.2022

Lead Caregiver/CNA

First Light Homecare
01.2019 - 06.2021

Retail Sales Specialist and Manager

Victoria's Secret
06.2015 - 08.2018

Master of Science -

Physician Assistant/Associate Program

Bachelor of Science - Medical Technology

San Francisco State University

Associate of Science - Kinesiology

Monterey Peninsula College

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Bianca Degitz