Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Delgado

Las Cruces,NM

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

17
17
years of professional experience

Work History

Insurance Agent

D&B Insurance Solutions
Frisco, TX
06.2008 - Current
  • Respond to customer inquiries and problems to promote great service.
  • Explains different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyze customer needs and provided best options, upselling products and services.
  • Engage customers and provided high level of service by carefully explaining details about documents.
  • Research insurance plans to find good options for clients' needs.
  • Pursue new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Service existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.

Front Desk Receptionist

Ivy Rose Family Dentistry - Mansfield
Mansfield, TX
09.2019 - 05.2020
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

General Manager

Starbucks
Dallas, TX
04.2019 - 09.2019
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Manager

Bone Daddys
Arlington, TX
09.2014 - 01.2019
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

General Manager

Nonas
El Paso, TX
04.2013 - 06.2016
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

Bachelors - Marketing And Business Management

Tarleton State University
Stephenville, TX
12.2023

Associate of Arts -

Tarrant County College District
Fort Worth, TX
05.2020

Bachelor of Science - Public Health

NMSU
Las Cruces, NM

Skills

  • Operations Management
  • Client Account Management
  • Staff Training
  • Clerical Support
  • Client Relations
  • Critical Thinking
  • Microsoft & Excel
  • Conflict Resolution
  • High-Energy Attitude
  • Multi-Task Management
  • Customer Relationship Management (CRM)
  • Lead development
  • Positive and Professional

Timeline

Front Desk Receptionist

Ivy Rose Family Dentistry - Mansfield
09.2019 - 05.2020

General Manager

Starbucks
04.2019 - 09.2019

Manager

Bone Daddys
09.2014 - 01.2019

General Manager

Nonas
04.2013 - 06.2016

Insurance Agent

D&B Insurance Solutions
06.2008 - Current

Bachelors - Marketing And Business Management

Tarleton State University

Associate of Arts -

Tarrant County College District

Bachelor of Science - Public Health

NMSU

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