Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bianca De Mendonca

Irvine,CA

Summary

Hardworking team member dedicated to driving customer satisfaction and increasing sales. Exceedingly patient in handling customers and any mishaps. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

10
10
years of professional experience

Work History

Sales Associate

Vans
Laguna Hills, California
12.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Maintained store cleanliness and ensured a welcoming shopping environment.
  • Collaborated with team members to achieve daily sales goals.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.

Sales Associate

Vivian Ferraz Jewerly
Irvine, CA
01.2016 - Current
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases, and promoting additional products.

Sales Associate

Banter
Mission Viejo, California
12.2024 - 12.2025
  • Assisted customers in selecting jewelry pieces that matched their style preferences.
  • Maintained an organized display of jewelry to enhance visual appeal and accessibility.
  • Processed sales transactions accurately using the point-of-sale system.
  • Handled customer inquiries and resolved concerns with professionalism and courtesy.
  • Collaborated with team members to restock inventory and ensure product availability.
  • Participated in store events to promote new jewelry collections and engage customers.
  • Greeted customers and provided exceptional customer service.

After-School Tutor

HeyTutor
Santa Ana, CA
01.2022 - 02.2022
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Provided guidance to help students develop critical thinking skills and problem solving techniques.
  • Created a positive learning environment by setting clear expectations for behavior and performance.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure

Private Math Tutor

Online
Irvine, CA
02.2018 - 12.2021
  • Worked with students in home environments to provide educational support.
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Explained math concepts in a caring and encouraging environment to help kids learn.
  • Developed student-specific tutoring plans.
  • Maintained detailed files and created charts tracking students learning progress.

Education

Associate of Science - Physics

Orange Coast College
Costa Mesa, CA
01.2023

Skills

  • Building Confidence through Positive Reinforcement
  • Written and Verbal Communication
  • Keeping calm in stressful situations
  • Building Rapport and Trust
  • Applying critical thinking skills to solve problems
  • Creating Customized Learning Plans
  • Adapting to Student's Learning Style
  • Encouraging and Motivating Students

Languages

English

Native Speaker

Portuguese

Fluent Speaker

Spanish

Conversational Speaker

Mandarin

Elementary Level

Timeline

Sales Associate

Vans
12.2024 - Current

Sales Associate

Banter
12.2024 - 12.2025

After-School Tutor

HeyTutor
01.2022 - 02.2022

Private Math Tutor

Online
02.2018 - 12.2021

Sales Associate

Vivian Ferraz Jewerly
01.2016 - Current

Associate of Science - Physics

Orange Coast College

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