Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bianca Dennis

Lathrup village ,MI

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Cred Cafe (Speakeasy)
01.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Event Bartender

The Russell Industrial
08.2022 - Current
  • Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
  • Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
  • Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.

Lead Bartender

High Society Social Lounge
01.2022 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Bartender

Soul On Ice
10.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Prepared classic, modern, and unique cocktails for each customer.

Assistant Bar Manager

Sloppy Crab
09.2021 - 02.2024
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.

Head Bartender

Roseland Bar And Grill
06.2018 - 03.2020
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Education

Bachelor of Science - Biology

Wayne State University
Detroit, MI
06.2026

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Outgoing Personality
  • Cash Register Operation
  • Menu Memorization
  • Alcohol awareness
  • Food Service
  • Classic cocktails
  • Good Conversationalist

Certification

Bartending Training - 04/17 ABC bartending school

TIPS certification

Timeline

Bartender

Cred Cafe (Speakeasy)
01.2024 - Current

Event Bartender

The Russell Industrial
08.2022 - Current

Lead Bartender

High Society Social Lounge
01.2022 - Current

Bartender

Soul On Ice
10.2021 - Current

Assistant Bar Manager

Sloppy Crab
09.2021 - 02.2024

Head Bartender

Roseland Bar And Grill
06.2018 - 03.2020

Bachelor of Science - Biology

Wayne State University

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Bianca Dennis