Bianca Dias
San Ramon,CA
Summary
Customer-centric professional with over 13 years of experience in high-volume call handling, inquiry resolution, and administrative support. Consistently achieved monthly quotas and recognized for top performance. Skilled in delivering empathetic and effective solutions, adept at navigating complex client interactions, and committed to enhancing customer satisfaction. Seeking to leverage my expertise in customer experience and problem-solving to contribute to Headway's mission of transforming mental healthcare access.
Overview
11
11
years of professional experience
Work History
Small Business Account Executive
DeleteMe
01.2025 - Current
- Full-cycle Account Executive responsible for achieving and exceeding sales quotas month over month.
- Managed a self-sourced pipeline, handling both inbound leads and proactive outbound prospecting to ensure a steady flow of new business opportunities.
- Owned the entire sales cycle, from initial outreach and discovery to closing deals and onboarding customers.
- Utilized CRM tools to track sales progress, manage customer data, and optimize pipeline efficiency.
- Conducted consultative sales calls, identifying customer needs and delivering tailored privacy protection solutions.
Inside Sales Representative
DeleteMe
04.2024 - 01.2025
- Successfully hit quota month over month, maintaining high sales performance
- Responded promptly to high-volume customer inquiries via phone and email, ensuring high satisfaction
- Managed appointment scheduling and coordinated customer onboarding processes
- Analyzed market trends to identify new service opportunities and workflow improvements
- Participated in regular training sessions to stay updated on customer service best practices and call-handling techniques
Sales Development Representative
DeleteMe
07.2023 - 04.2024
- Ranked in the top 5% of sales representatives at DeleteMe
- Handled customer inquiries and provided troubleshooting support to improve service efficiency
- Identified potential customers and helped streamline customer onboarding and engagement processes
- Improved product knowledge by attending industry events and process improvement trainings
Real Estate Agent
EXP Realty of California
05.2021 - 08.2024
- Communicated with clients to coordinate property viewings and manage scheduling conflicts
- Handled high-volume customer interactions via phone and email, ensuring clear and timely responses
- Managed contracts and negotiations, prioritizing customer experience and satisfaction
Sales Development Representative
Placer.ai
03.2023 - 07.2023
- Managed daily outreach with 200+ calls, 50+ emails, and 25+ customer engagements, demonstrating exceptional phone etiquette and time management
- Conducted customer needs assessments to provide tailored solutions and efficient service
- Supported internal teams by documenting customer interactions in CRM systems
Sales Development Representative
Gong.io
10.2022 - 03.2023
- Provided real-time support and scheduled appointments for new and existing customers
- Surpassed activity benchmarks, completing 500+ calls and 200+ emails per week to manage customer requests
- Maintained detailed customer records for workflow efficiency and data integrity
Project Manager
Adams Pools
01.2022 - 10.2022
- Managed customer service inquiries and scheduled appointments for ongoing projects
- Handled 350-400 emails and 150+ calls per week to resolve issues and maintain service timelines
- Maintained project tracking systems, ensuring operational efficiency
Staffing Manager
Randstad
03.2019 - 01.2022
- Assisted job seekers with interview scheduling, resume management, and employment inquiries
- Managed client relationships and customer escalations with effective communication
- Maintained customer databases and processed onboarding documentation for new hires
Customer Service Representative
Corefact
07.2017 - 12.2019
- Answered and resolved high-volume customer inquiries via phone and email, assisting with orders and account issues
- Maintained accurate customer service logs and CRM records to track support interactions
- Collaborated with internal teams to resolve customer complaints and improve response times
Relationship Banker
Union Bank
11.2013 - 06.2014
- Provided customer support for banking transactions, inquiries, and product recommendations
- Processed transactions efficiently while ensuring data accuracy and compliance
- Built customer relationships through proactive service and follow-ups
Education
High School Diploma -
Hayward Adult School
06.2021
SDR Sales Certification -
Winning By Design
05.2021
Real Estate License -
Department of Real Estate
05.2021
Skills
- High-Volume Call Handling & Customer Service
- Inquiry Resolution & Problem-Solving
- Appointment Scheduling & Calendar Management
- CRM & Data Entry Proficiency (Salesforce, HubSpot)
- Multi-Tasking & Process Improvement
- Strong Communication & Email Correspondence
- Team Collaboration & Workflow Optimization
- Administrative Support & Customer Experience
Additional Information
Strong ability to adapt to new technology and CRM systems., Experienced in managing high-volume customer interactions and operational workflows., Passionate about providing exceptional customer experiences and process optimization.
Languages
Spanish
Native or Bilingual
Timeline
Small Business Account Executive
DeleteMe
01.2025 - Current
Inside Sales Representative
DeleteMe
04.2024 - 01.2025
Sales Development Representative
DeleteMe
07.2023 - 04.2024
Sales Development Representative
Placer.ai
03.2023 - 07.2023
Sales Development Representative
Gong.io
10.2022 - 03.2023
Project Manager
Adams Pools
01.2022 - 10.2022
Real Estate Agent
EXP Realty of California
05.2021 - 08.2024
Staffing Manager
Randstad
03.2019 - 01.2022
Customer Service Representative
Corefact
07.2017 - 12.2019
Relationship Banker
Union Bank
11.2013 - 06.2014
SDR Sales Certification -
Winning By Design
Real Estate License -
Department of Real Estate
High School Diploma -
Hayward Adult School
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