Bianca Diaz
Sheboygan Falls,WI
Summary
Healthcare professional with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
4
4
years of professional experience
Work History
Business Assistant
Certified Mental Health Services
04.2021 - 10.2021
- Scheduled appointments
- Maintained customer database by entering and updating contact information
- Answered phones and transferred callers to relevant departments and staff members
- Managed productivity through efficient scheduling, task prioritization and process streamlining
- Created and maintained filing systems by organizing and adding files
- Responded to routine customer and vendor inquiries or forwarded complex requests to supervisor for further assistance
- Maintained consistent communication with internal and external stakeholders through email, phone and in-person discussions
- Managed supply inventory and purchased office supplies when running low.
- Prepared agendas and made arrangements for meetings, conferences, teleconferences.
- Prepared presentations for internal and external use as required by management team.
Business Assistant
Fox point Dental Studio
09.2020 - 04.2021
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Maintained financial records to verify timely clearance of credit and debit activities
- Handled payment processing and provided customers with receipts and proper bills and change
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Managed customer complaints and rectified issues to complete satisfaction
- Health and Safety Management
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Examined claims, records and procedures to grant approval of coverage.
- Developed monthly financial reports for management review.
- Attended events on behalf of the organization when necessary.
Patient Service Representative
Lakeshore Community Health Care
09.2017 - 09.2020
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated with patients and healthcare professionals to meet patient needs
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Documented and managed patient information in computer system
- Ran credit card batches and balanced deposits on daily basis
- Checked daily doctor schedules and verified insurance
- Checked claims for errors, corrected issues and mailed out updated documents
- Organized and maintained patient charts with proper classification and filing systems
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Maintained accurate records of services provided during each visit or procedure.
- Screened patients for eligibility for state, local and federal assistance programs.
Waitress
Harry’s Diner
06.2017 - 09.2017
- Gained experience managing time and effectively multi tasking while waiting tables
- Refined ability to handle disgruntled guests and worked to increase customer satisfaction
- Gained time management skills through working in a fast paced environment
- Provided reliable and top notch customer service while developing a strong work ethic
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests
- Served and engaged with 35 guests per shift on average
Education
Some College (No Degree) -
Lakeshore Technical College
Cleveland, WIHigh School Diploma -
George D Warriner High School For Personalized Learning
Sheboygan, WI06.2015
Skills
- EMR /EHR
- Insurance verification
- Payment Processing
- Appointment Scheduling
- Exceptional Customer Service
- HIPAA compliance
- Data Entry
- Front desk operations
- Telephone etiquette
- Patient registration
- Payment collection
- Records management
- Workflow optimization
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Business Assistant
Certified Mental Health Services
04.2021 - 10.2021
Business Assistant
Fox point Dental Studio
09.2020 - 04.2021
Patient Service Representative
Lakeshore Community Health Care
09.2017 - 09.2020
Waitress
Harry’s Diner
06.2017 - 09.2017
Some College (No Degree) -
Lakeshore Technical College
High School Diploma -
George D Warriner High School For Personalized Learning
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