Bianca Dobbs
Olive Branch,MS
Summary
Motivated individual and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company and customer success.
Overview
9
9
years of professional experience
Work History
PLC Coach
Shelby County Public Schools
Memphis, TN
07.2020 - Current
- Lead PLC discussions for a minimum of two courses (4-5 online PLC sessions per course), 75–90-minute discussion per session
- Monitor the growth and progress of assigned group members
- Consider data and both formative and summative feedback and make changes as needed to content and teaching.
- Established professional relationships with team members and coaches.
- High level of competency working with data to drive business focus and decision-making
- Ability to build and implement follow-up processes
- Experience working with CRM systems
- Create account profiles as means of introduction, knowledge, and experience using Excel
Online Adjunct Professor
Online College of Education
08.2018 - 08.2022
- Facilitates the creation of a learning environment for student instruction that encourages critical thinking, investigation, self awareness
- Develop learning strategies and curriculum that will promote successful teaching and learning in a learning-centered environment
- Stay current with developments in the field of technology and learning theory
- Initialized background checks for potential new hires.
- Assisted customer service with inbound and outbound calls regarding HR and school related inquiries.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
Instructional Facilitator
Atlanta Public School System
08.2018 - 06.2020
- Supports teachers through conferences, observations, feedback, and analysis of student results, demonstration lessons, curriculum implementation, team teaching and instructional best practices
- Shares effective instructional strategies with teachers both individually and through in-service workshops; assist with unit and lesson planning, observes teachers in the classroom as requested by principals; makes recommendations for improvement in performance as appropriate; offers advice and assistance as needed
- Analyzes state and district assessment data to help target professional development needs; designs, plans and implements school and individual-level professional development opportunities addressing instructional content, curriculum, instructional methods, and assessment in the classroom
Customer Service Representative
Ashley Furniture Distribution Center
Memphis, TN
01.2015 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Master of Education - English Literature
Bethel University
Mckenzie, TN05.2017
Bachelor of Arts - English
Rust College
Holly Springs04.2014
Skills
- Strategic Planning
- Process Improvement
- Executive Leadership
- Organizational Management
- Relationship Building
- Microsoft Office Proficiency
- Creative Solution Development
- In-Depth Research
- Customer Engagement
- Adaptable and Flexible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
PLC Coach
Shelby County Public Schools
07.2020 - Current
Online Adjunct Professor
Online College of Education
08.2018 - 08.2022
Instructional Facilitator
Atlanta Public School System
08.2018 - 06.2020
Customer Service Representative
Ashley Furniture Distribution Center
01.2015 - 01.2018
Master of Education - English Literature
Bethel University
Bachelor of Arts - English
Rust College
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