Bianca Donerson
Pascagoula,MS
Summary
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant
Private Duty Home Care
03.2023 - Current
- Assisted patients with daily living activities, promoting comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained patient hygiene and cleanliness of care environment to ensure safety standards.
- Supported nursing team in implementing individualized care plans based on patient needs.
- Documented patient information accurately in electronic health records for effective communication.
Secretary
YSC Foundation
04.2020 - 01.2024
- Managed scheduling and calendar coordination and ensured efficient time management.
- Managed customer inquiries through multiple communication channels, ensuring timely resolutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained and mentored team members to enhance performance and productivity.
- Developed strong relationships with vendors to enhance booking efficiency and service quality.
- Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits.
Traveling Certified Nursing Assistant
All American Healthcare
07.2018 - 01.2020
- Delivered compassionate patient care, ensuring comfort and safety during travel assignments.
- Assisted in daily living activities, promoting patient independence and dignity.
- Collaborated with healthcare teams to develop personalized care plans for diverse patient needs.
- Monitored vital signs and reported changes to appropriate medical staff promptly.
- Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
Certified Nursing Assistant
Ashland Place Health and Rehab
09.2016 - 04.2018
- Collaborated with healthcare professionals to enhance overall quality of patient care.
- Adapted quickly to changing patient conditions, ensuring responsive support at all times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Use specified programs for daily charting
Teacher
Vision of Destiny Daycare
06.2010 - 07.2013
- Developed and implemented engaging lesson plans to promote early childhood development.
- Fostered a nurturing environment that encouraged social, emotional, and cognitive growth.
- Managed classroom activities, ensuring safety and well-being of all children during playtime and lessons.
- Mentored junior staff, providing guidance on best practices in early childhood education.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Cashier
Rite Aid Pharmacy
03.2008 - 08.2009
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Managed point-of-sale systems, maintaining accuracy in cash registers and transaction records.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline checkout procedures and improve service speed.
Education
Certificate - Certified Nurse Assistant
NHS Management LLC
Tuscaloosa, AL09-2013
Certificate/ Diploma - Medical Assistant
Remington College
Mobile, AL08-2009
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Phone etiquette
- Call handling
- Customer service
- Remote office availability
- Inbound and outbound calls
Timeline
Certified Nursing Assistant
Private Duty Home Care
03.2023 - Current
Secretary
YSC Foundation
04.2020 - 01.2024
Traveling Certified Nursing Assistant
All American Healthcare
07.2018 - 01.2020
Certified Nursing Assistant
Ashland Place Health and Rehab
09.2016 - 04.2018
Teacher
Vision of Destiny Daycare
06.2010 - 07.2013
Cashier
Rite Aid Pharmacy
03.2008 - 08.2009
Certificate - Certified Nurse Assistant
NHS Management LLC
Certificate/ Diploma - Medical Assistant
Remington College
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