Bianca Douglas
Miramar,USA
Summary
Bringing positive and analytical mindset to financial roles. Knowledge of debt management principles and proficiency in financial analysis tools. Committed to optimizing financial health and providing strategic debt resolution.
Developed critical financial skills in high-paced environment, focusing on debt management and resolution. Adept at applying strategic problem-solving and analytical techniques. Seeking to transition into new field to leverage these transferable skills.
Overview
17
17
years of professional experience
Work History
Debt Specialist
Turbo Debt
01.2023 - Current
- Achieved monthly performance targets consistently by employing proactive strategies in debt collection efforts.
- Collaborated with legal counsel on escalated cases requiring litigation or arbitration proceedings for successful resolution.
- Contributed valuable insights during team meetings designed to improve overall departmental performance and client satisfaction.
- Monitored industry trends and competitor activities to stay current on best practices in debt management services.
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Successfully acquire new customers through prospecting efforts and by fielding new inbound inquiries
- Engage customers from our existing database through various channels (phone, email, SMS, etc.)
- Work and collaborate with members of cross-department team to manage active, in-process business and provide exceptional, responsive customer service
- Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
- Responsible for achieving monthly KPIs set by management
Yacht Vacation Consultant
Ritz Carlton Yacht Collection
08.2019 - 11.2020
- Top producer exceeding all target goals
- Maintained accurate records of outbound calls, customer information, and sales activities in CRM database
- Conducted market research to identify potential customers and new business opportunities
- Analyzed customer feedback to develop action plans for improving product offerings
- Managed a large portfolio of accounts while meeting monthly sales targets
- Built relationships with key decision makers in target markets through cold calling, networking, and referrals
Personal Cruise Consultant
Norwegian Cruise Line
04.2014 - 08.2019
- Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism
- Adjusted sales scripts to better target needs and interests of specific individuals
- Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Identified opportunities to upsell products or services using persuasive sales techniques
- Secured generated leads to capture and convert prospects to customers, overcoming objections and engaging customers
- Demonstrated ability to work independently while meeting established goals for outbound call volume and quality standards
- Top producer exceeding all monthly goals
- Scheduled appointments with prospective customers to discuss purchase options
- Used solution selling skills and sales knowledge to prospect new business and close sales calls
- Analyzed customer needs and identified solutions to meet their requirements
- Assisted customers in selecting the best cruise packages based on budget, desired destinations and preferred activities
- Exhibited strong organizational skills when managing client files, reservations, itineraries, and payments
- Employed effective time management techniques to stay organized throughout the day
- Developed strong customer service and communication skills while assisting customers with booking cruises and answering general questions
- Established relationships with key customers, providing personalized service and support
- Managed a team of twenty-six agents
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Held daily check-ins with team members to set objectives and monitor progress
Sales Manager
Caribbean Cruise Line
02.2011 - 04.2014
- Analyzed sales data to identify trends and make recommendations for improvement
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
- Provided customers with detailed information about travel destinations, including local attractions and activities
- Developed strong customer service skills while providing travel advice and solutions to customers
- Demonstrated excellent communication skills when interacting with customers via telephone or email
- Recorded and maintained information on clients, vendors, and travel packages
- Resolved customer inquiries promptly, accurately, and professionally via telephone or email
- Provided timely follow up services to ensure satisfaction with completed transactions
- Managed a large portfolio of accounts while meeting monthly sales targets
- Developed strong customer relations by providing exceptional service and support to clients
- Negotiated successful sales agreements with clients to maximize profits
Travel Sales Consultant
Westgate Resorts
10.2007 - 03.2011
- Analyzed sales data to identify trends and make recommendations for improvement
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
- Provided customers with detailed information about travel destinations, including local attractions and activities
- Developed strong customer service skills while providing travel advice and solutions to customers
- Demonstrated excellent communication skills when interacting with customers via telephone or email
- Recorded and maintained information on clients, vendors, and travel packages
- Resolved customer inquiries promptly, accurately, and professionally via telephone or email
- Provided timely follow up services to ensure satisfaction with completed transactions
- Managed a large portfolio of accounts while meeting monthly sales targets
- Developed strong customer relations by providing exceptional service and support to clients
- Negotiated successful sales agreements with clients to maximize profits
Education
Bachelor of Arts - Liberal Arts
Florida International University
Miami, FL12-2024
Bachelor of Arts - Biblical Studies
Aidan University
Jacksonville12-2024
High School Diploma -
Miami Jackson Senior High School
Miami, FL06-1996
Skills
- Debt settlement
- Financial planning
- Budgeting expertise
- Debt management
- Payment plan development
- Stress tolerance
- Patience and persistence
- Debt negotiation
- Loan servicing
- Credit reporting
- Account management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Decision-making
- Debt recovery
- Relationship building
Timeline
Debt Specialist
Turbo Debt
01.2023 - Current
Yacht Vacation Consultant
Ritz Carlton Yacht Collection
08.2019 - 11.2020
Personal Cruise Consultant
Norwegian Cruise Line
04.2014 - 08.2019
Sales Manager
Caribbean Cruise Line
02.2011 - 04.2014
Travel Sales Consultant
Westgate Resorts
10.2007 - 03.2011
Bachelor of Arts - Liberal Arts
Florida International University
Bachelor of Arts - Biblical Studies
Aidan University
High School Diploma -
Miami Jackson Senior High School
Similar Profiles
Dennis HaldermanDennis Halderman
Enrollment specialist at Turbo Debt / National Debt ReliefEnrollment specialist at Turbo Debt / National Debt Relief
Ty GuntherTy Gunther
Enrollment Specialist at Turbo DebtEnrollment Specialist at Turbo Debt
Jader SalcedoJader Salcedo
Sales Associate at Turbo DebtSales Associate at Turbo Debt