Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bianca Dupuis

Teacher/ Literacy Tutor
Jenkintown,PA

Summary

A team player with a diverse collection of skills interested in the dynamic field of hospitality, navigating the field of education. Experienced in the food & beverage industry for 8 years, considered reliable and dedicated while also providing creative ingenuity. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Compassionate, creative and effective Teacher with valuable experience in classroom, community non-profit development and project planning. The ability to network within a community has been instrumental in much success within literacy teaching, tutoring, child care, barista work and bartending.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teacher/ Literacy Tutor

Joyful Readers Americorps
09.2022 - 03.2023
  • Obtained certification in Fundations level 1 & 2 workshop
  • Trained in literacy advocacy, phonics, and classroom inclusivity.
  • Worked in classroom settings and 2-on-1 teaching style.
  • Trained in AIM Institute for Learning & Research Pathways to Proficient Reading
  • Built classroom norms and guidelines to individualized groups of 1st-3rd graders.
  • Worked hands on with children struggling with fundamental skills needed in order to read and write effectively.
  • Evaluated instructional needs of individual students based on knowledge level and cognitive function, providing on-going adaptations to accommodate needs while aiding in development of reading-writing skills.
  • Increased literacy performance through phonics.
  • Created and maintained an environment conducive to learning.
  • Maintained records of student assessments, tutoring activities and results.
  • Kept detailed records of student progress and attendance.
  • Developed methods to motivate and engage students in learning.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Barista

Knockbox Cafe
01.2021 - 09.2022
  • Seamlessly transitioned from corporate environment to locally owned business.
  • Incorporated structure from management experience to run high capacity, fast paced cafe.
  • Created genuine connections with the community, fostering a welcoming environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Increased sales by 12%, managed over 200 costumers daily.
  • Controlled line and crowd with quick, efficient service
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems

Shift Supervisor

Starbucks
01.2020 - 12.2021
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Applied security, safety and loss prevention strategies during shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Bartender

Cafe Roma
01.2017 - 09.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Managed and scheduled 20 front of house employees.
  • Increased sales during the pandemic with to go orders 60%
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Server/Banquet Server

Catch Bar & Grill
01.2018 - 12.2019
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained flexible work schedule to meet event needs.
  • Enforced and adhered to all health and safety regulations.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Barista/Barista Trainer

Starbucks
01.2017 - 04.2019
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning

Server/Server Trainer

Santa Fe Cattle Co.
01.2015 - 02.2017
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Seated customers in timely manner by managing reservations and waitlists skillfully.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
    • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
    • Provided feedback and guidance to help servers develop industry skills and knowledge.

Camp Counselor

Cleveland Country Club
05.2012 - 08.2015
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Maintained and organized a safe environment for children ages 5-9
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.

Education

Associate of Arts - Studio Arts

Cleveland State Community College
Cleveland
04.2017

Skills

  • Networking
  • Taking initiative
  • Classroom management
  • Wine and Spirit Knowledge
  • Procedure Monitoring
  • Manage Tutoring Schedule
  • Test Administration
  • Innovative Lesson Planning
  • Time Management
  • Strategy Implementation
  • Profitability Enhancement
  • Data and Analytics

Languages

  • English

Certification

Education Field Certifications

  • Fundations I & II
  • PA Child Abuse Clearances
  • Updated fingerprinting
  • Mandated Reporter
  • FEMA
  • Fundations 1 & 2

Service Industry Certifications

  • RAMP
  • ServSafe Manager
  • ABC License

Timeline

Teacher/ Literacy Tutor

Joyful Readers Americorps
09.2022 - 03.2023

Barista

Knockbox Cafe
01.2021 - 09.2022

Shift Supervisor

Starbucks
01.2020 - 12.2021

Server/Banquet Server

Catch Bar & Grill
01.2018 - 12.2019

Barista/Barista Trainer

Starbucks
01.2017 - 04.2019

Bartender

Cafe Roma
01.2017 - 09.2020

Server/Server Trainer

Santa Fe Cattle Co.
01.2015 - 02.2017

Camp Counselor

Cleveland Country Club
05.2012 - 08.2015

Associate of Arts - Studio Arts

Cleveland State Community College

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Bianca DupuisTeacher/ Literacy Tutor