Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Bianca Elliott

Bianca Elliott

Alton,IL

Summary

Have a Bachelor's degree in Business and Process Operations. Recently worked as a Quality Control Analyst and Scheduling at Corporate Headquarters at Whelan. Prior to that, worked as Senior Account Analyst.
Over 10 years of business administration and customer service experience.
Am proficient in Multiple platforms including Google Suite and SharePoint.

Resourceful and having experience negotiating with vendors to process and create purchase orders to meet supply and demand of company.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Consultant

Anheuser Busch
11.2020 - 12.2024
  • Utilize Salesforce and other Company Software
  • Respond to roughly 50 calls, chats and emails of customer tickets through Microsoft Office Suite and company CRM platform.
  • Identify and communicate with potential stakeholders via Salesforce and/or Slack
  • Answering calls and other customer service responsibilities.
  • Managed inventory levels effectively to prevent stockouts and minimize holding costs.
  • Maintained complete documentation and records of all order confirmation..
  • Supported senior consulting manager in strategies for critical deliveries.
  • Computed and created purchase orders in SAP to monitor stock levels, verify purchase requisitions, and expedite customer orders.

Quality

People Ready
06.2016 - 04.2024
  • 100% Quality verification of product using ISO 9000 and 9001 requirements.
  • Trained workers use of planograms and other assembly quality standards.
  • Informed supervisor of parts not meeting specifications and KPI’s increasing overall revenue.
  • Conducted root cause analysis on recurring defects and follow-up.
  • Established clear communication channels between line supervisors and production and logistics departments relating concerns.
  • Participated in internal audits to improve compliance .

Scheduler

Whelan Corporate
04.2022 - 07.2023
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Served as corporate liaison for Project manager and Client.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Managed data and detailed digital correspondence securely information across organizational.

ATT Tech

SutherLand Global
04.2020 - 11.2020
  • Utilized multi-tasking to pivot between multiple screens giving exceptional customer service through protecting confidential information during authentication with empathetic engagement while trouble shooting internet, phone and television problems through CRM amending and creating orders and dispatches
  • Utilized CAP and WFE Flows to help customers Register accounts to Credit Adjustments
  • Surpassed VOC and other KPI's
  • CET certifications in ISO 27001, HIPAA SSAE 18, PII and PHI, GLBA, GDPR, FISMA and Information Security and more.

Auto Parts Inspector

Stratosphere Quality
07.2019 - 09.2019
  • Inspect cushion frame for Faurecia (third-party JIT supplier for General Motors)
  • Inform Supervisor of parts not meeting clients specifications
  • Remove slag from bolt threading
  • Keep daily logs of parts number and serial numbers that were corrected.

Senior Account Analyst

GC Services
11.2017 - 03.2018
  • B2B Collections and Financial Analysis (Domestic and International Accounts) and Negotiations using SAP
  • Scheduled and Participated in Meetings with Accounts Payable, Executives, Service Managers and Sales Team to Resolve Purchase Orders
  • Responsible for Managing Portfolio Records of $350K using Top and Reserve Account Reports and Next Best Action Key Performance Indicators
  • Maintain documentation regarding various projects, processes and operations
  • Problem-Solved Complex Escalated Calls from Call Center
  • Considered options for improvement involving cross-functional teams.

Process Technician

Sun Edison
06.2016 - 11.2016
  • Inspected Silicon Wafers and Revised Standard Operating Procedures from Research and Development to Good Manufacturing Practice Standards (including 5S)
  • Collaborate with project managers and cross-functional teams assessing overall effectiveness of present Quality metrics and rework protocols
  • Assess options for process improvement, including business process modeling
  • Monitored and Performed Chemical and Thermal Processes for Quality and Development Improvements from inception to completion
  • Improved Policies and Procedures with Quantitative Data using Power BI and KPI’s
  • Trained Operators on new Techniques, Technologies and Equipment
  • Presentations in Daily Morning Meetings of Off Specification Product to Department Managers of Engineering, IT, Maintenance and Warehouse Shipping and Receiving
  • Liaised between Engineer and Production departments.

Operator (Contract)

Cargill
08.2015 - 01.2016
  • Inspected, tested and took sampling of Seed (wheat, soy, corn, and sorghum) for PH levels and Damage Ratio
  • Operated Dryers and Stored Seed in Bins and Silos
  • Read Schematics, P&IDs, Trouble-Shoot System Processes
  • Load and Unloaded Railcars and Barges using Machine Operation, Fall Equipment and Programmable Logic Controllers (PLC).

Homeless Outreach Coordinator C/o BOLF

Salvation Army
11.2004 - 02.2012
  • Managed Church Outreach Expense Budget using Accounting Principles.
  • Purchasing and Procurement of all project supplies for approximately 30 Homeless persons.
  • Trained Volunteers (Client Services, SOP’s).

Office Coordinator

Illinois Department of Child Support
07.2008 - 08.2009
  • Contacted Non-Custodial Parents for Court Negotiated Payments
  • Managed Dockets, Case Data Files and Payment Receipts
  • Conducted Law Research at Municipal Courthouse using Equipment and Software (ex.Microfilm).

Substitute Teacher

Alton School District
01.2006 - 06.2008
  • Taught Kindergarten through 12th Grade Curriculum including Special Education and Music.

Supply Specialist

United States Army Reserve
01.1994 - 01.2002
  • Utilized procedures for shipping, receiving, storing and issuing inventory of $26M.
  • Utilized research of possible vendors to boosted accessibility of armory and uniforms.
  • Maintained weapons and materials for 500 members company.
  • Enforced and Tracked GMP and SOP of warehouse.
  • Assisted in purchasing and procurement.
  • Trained and supervised staff.
  • Operated Security Clearance level computers.
  • Factored shipping procedures, rates and routes in making determinations. on best shipping methods for materials.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reported accounting and recordkeeping of purchase orders including shipment information.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Education

Associate in Applied Science in Process Operations Technology -

Lewis And Clark Community College, Godfrey, IL
12.2014

Bachelor of Arts in Business -

Southern Illinois University Edwardsville, Edwardsville, IL
12.2005

Paralegal studies -

Ashworth Online, Virtual

Skills

  • Problem solving and critical thinking ability
  • Work independently
  • Create workflow management systems diagrams in Visio
  • Build rapport with business clients
  • Conduct research as requested using Internet and intranet resources
  • Work virtually
  • Provide support to process vendor payments and related activities using Accounting Payables and Receivables Software
  • SAP, AS 400, Excel Visio, iCollectUtilized, Acess Power BIand internet research
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service and Problem Resolution
  • Organization and Time Management
  • Attention to Detail and Active Listening

Certification

  • Quality Improvement
  • Office Coordination
  • HIPAA
  • Internship Phillips 66 Microsoft Windows 10,8& 7
  • Advanced Excel
  • Access
  • Power Point
  • AS400
  • Salesforce
  • SAP
  • QuickBooks
  • Visio
  • People Soft
  • ICollect Power BI
  • SharePoint
  • Google Suite
  • One Voice
  • TCMS
  • CRM
  • Cyber Security Training

Interests

Faith, Reading and Anything relating to Water! Love to Laugh and Family.

Timeline

Scheduler - Whelan Corporate
04.2022 - 07.2023
Consultant - Anheuser Busch
11.2020 - 12.2024
ATT Tech - SutherLand Global
04.2020 - 11.2020
Auto Parts Inspector - Stratosphere Quality
07.2019 - 09.2019
Senior Account Analyst - GC Services
11.2017 - 03.2018
Quality - People Ready
06.2016 - 04.2024
Process Technician - Sun Edison
06.2016 - 11.2016
Operator (Contract) - Cargill
08.2015 - 01.2016
Office Coordinator - Illinois Department of Child Support
07.2008 - 08.2009
Substitute Teacher - Alton School District
01.2006 - 06.2008
Homeless Outreach Coordinator C/o BOLF - Salvation Army
11.2004 - 02.2012
Supply Specialist - United States Army Reserve
01.1994 - 01.2002
Lewis And Clark Community College - Associate in Applied Science in Process Operations Technology,
Southern Illinois University Edwardsville - Bachelor of Arts in Business,
Ashworth Online - Paralegal studies,

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Bianca Elliott