Bianca Encarnacion
Carteret
Summary
Detail-oriented, professional healthcare worker with exceptional communication and project management skills. Robust experience in drawing blood and handling specimens.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
15
15
years of professional experience
Work History
Phlebotomist
RWJ Barnabes Health
11.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Provides patients with the highest level of care and advise patients of Patient confidentiality
- Follow all Infection Control practices
- Ensure order updates are performed timely through the phone app & document required information
- Accurately documented all onsite issue using Epic.
Mobile Phlebotomist
Aculabs
06.2023 - 11.2024
- Perform venipuncture as a Mobile Phlebotomist
- Provides patients with the highest level of care and advise patients of Patient confidentiality
- Follow all Infection Control practices
- Ensure order updates are performed timely through the phone app & document required information
- Maintain a clean supply kit with an adequate amount of supplies at all times
- Organized daily work based on collection priority.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Verified patients' identification for proper sample collection.
- Monitored supply levels and placed orders for laboratory supplies.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Wax Specialist (Part-Time)
European Wax Center
06.2024 - 09.2024
- Previous dates at same company different location Jan 2018 - Jan 2019 in Montclair, NJ
- Previous dates at same company different location May 2015 - July 2016 in Woodbridge, NJ
- Body Waxing
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Managed inventory levels of supplies and products, ensuring adequate stock for smooth operations at all times.
- Collaborated with fellow spa staff to create a seamless experience for customers, improving overall satisfaction ratings.
- Advised clients on proper home-care regimens.
- Handled minor issues or complaints from clients in a professional manner, swiftly resolving concerns to maintain satisfaction levels.
- Utilized time management skills to accommodate walk-in clients when possible without disrupting scheduled appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
Site Coordinator
LabCorp
09.2016 - 09.2023
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Supervised crew of over 15 employees.
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
- Accurately documented all onsite issue using Touch.
- Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.
- Enhanced team coordination by organizing weekly meetings to discuss project progress and address any challenges.
- Maintained detailed records of project progress and expenditures, ensuring accountability and facilitating audits.
- Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.
- Implemented protocols and procedures to effectively manage planning process.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Began a mentoring re-entry program with the governor of NJ for Labcorp.
- Trained and supervised staff to complete tasks on time.
Package Handler (Part-Time)
Fedex
01.2021 - 01.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Sales (Part-Time)
Home Depot
01.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Intern
Jersey Heart Center
11.2010 - 12.2010
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
License - Cosmetology
Capri Institute
Kenilworth, NJ01.2015
Certificate - Medical Assistant
Lincoln Technical Institute
Edison, NJ01.2010
High School Diploma -
Carteret High School
Carteret 06-2006
Certificate - Medical Billing And Coding
Purdue University
West Lafayette, IN06-2026
Skills
- Fluent in English and Spanish
- Proficient in Microsoft Office Suite
- HIPAA compliance expertise
- Venipuncture expertise
- Introductory pharmacology expertise
- Patient medical documentation
- Medical equipment sterilization
- Medical terminology expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomist
RWJ Barnabes Health
11.2024 - Current
Wax Specialist (Part-Time)
European Wax Center
06.2024 - 09.2024
Mobile Phlebotomist
Aculabs
06.2023 - 11.2024
Package Handler (Part-Time)
Fedex
01.2021 - 01.2022
Sales (Part-Time)
Home Depot
01.2020 - 01.2021
Site Coordinator
LabCorp
09.2016 - 09.2023
Intern
Jersey Heart Center
11.2010 - 12.2010
License - Cosmetology
Capri Institute
Certificate - Medical Assistant
Lincoln Technical Institute
High School Diploma -
Carteret High School
Certificate - Medical Billing And Coding
Purdue University
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