Bianca Epps
Atlanta,GA
Summary
Dynamic retail professional with extensive experience at Forever 21, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales through effective merchandising strategies. Skilled in staff training and development, fostering a collaborative environment that boosts productivity and morale.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Forever 21
08.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Head Cashier
Forever 21
03.2010 - 08.2013
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Sales Associate
Forever 21
12.2007 - 03.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Grady High School
Atlanta, GA05.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff supervision
- Retail operations
- Operations management
- Recruiting and interviewing
Timeline
Assistant Manager
Forever 21
08.2013 - Current
Head Cashier
Forever 21
03.2010 - 08.2013
Sales Associate
Forever 21
12.2007 - 03.2010
High School Diploma -
Grady High School
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