Bianca Falcon
Cape Coral
Summary
Compassionate professional with background in personal care and service, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being.
Overview
5
5
years of professional experience
Work History
Tattoo Artist
Immortal Ink
Cape Coral
10.2023 - Current
- Designed custom tattoo artwork based on client consultations and preferences.
- Ensured clean and sanitary workstations, adhering to health regulations to promote client safety.
- Educated clients on aftercare procedures for optimal healing and tattoo preservation.
- Collaborated with artists to exchange techniques, fostering a supportive and innovative creative environment.
- Developed strong customer relationships through attentive interactions and professional demeanor.
Guest Service Representative
Healthpark Medical Center
Cape Coral
04.2024 - 06.2025
- Recorded details of flower deliveries to ensure accurate tracking and delivery.
- Assisted patients with directions to various suites within the hospital and between facilities to enhance their experience.
- Answered phones to address customer inquiries and efficiently transferred calls to appropriate staff.
Guest Services Coordinator
Healthpark Medical Center
Fort Myers
03.2023 - 04.2024
- Oversaw front desk operations, fostering a welcoming environment for visitors.
- Provided training on fast pass database to new staff, ensuring they understood its functionality and usage.
- Trained new staff on customer service protocols and operational procedures.
- Resolved guest complaints promptly, enhancing overall guest satisfaction.
- Participated in monthly Safety Coach meetings with other departments to discuss any challenges or opportunities related to safety.
- Coordinated scheduling for front desk staff, ensuring optimal coverage and service.
Guest Service Representative
Healthpark Medical Center
Fort Myers
10.2021 - 03.2023
- Assisted patients with check-in processes and verified information.
- Handled sensitive information with confidentiality in compliance with regulations.
- Resolved conflicts and addressed concerns, significantly improving patient satisfaction.
- Fostered guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Greeted walk-in and phone guests, determining interests and needs.
- Ensured cleanliness of lobby area and front desk counter through regular cleaning and organization.
- Guided new team members in task execution, ensuring adherence to standards.
Designated Hitter
Walgreens
Cape Coral
09.2021 - 11.2022
- Operated cash register and processed customer transactions efficiently.
- Maintained store cleanliness and organization to enhance customer experience.
- Collaborated with team members to ensure optimal inventory levels, supporting store operations.
- Stocked shelves with merchandise and verified product placement for accurate product visibility.
Education
High School Diploma -
North Fort Myers High
North Fort Myers, FL06-2021
Skills
- Custom tattoo design
- Infection control
- Attention to detail
- Front desk management
- Customer relationship management
- Multitasking capacity
- Problem solving
- Team collaboration
- Conflict resolution
- Positive attitude
Timeline
Guest Service Representative
Healthpark Medical Center
04.2024 - 06.2025
Tattoo Artist
Immortal Ink
10.2023 - Current
Guest Services Coordinator
Healthpark Medical Center
03.2023 - 04.2024
Guest Service Representative
Healthpark Medical Center
10.2021 - 03.2023
Designated Hitter
Walgreens
09.2021 - 11.2022
High School Diploma -
North Fort Myers High