Bianca Ferrer
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Service Representative
Nyu Langone
08.2020 - 02.2025
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Provided back-up coverage for other areas within Patient Access Services when needed.
- Responded promptly to customer inquiries related to account status or payment options via email or phone.
- Obtained informed consent and payment documentation from patients and filed in system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scanned documents into electronic medical records system.
- Followed up on unpaid claims in a timely manner.
- Collected co-pays and other payments from patients at time of service.
- Explained policies, procedures and services to patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified insurance coverage for services provided by the facility.
- Documented patient counters in hospital system and initiated follow-up actions.
Medical Receptionist
Parcare Urgent Care
06.2018 - 02.2020
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Interviewed patients to complete case histories and intake forms.
- Scheduled and confirmed patient appointments and consultations.
Pharmacy Clerk
CVS Pharmacy
08.2013 - 05.2016
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Greeted customers to determine wants or needs.
- Processed medical insurance claims to calculate copayments.
- Entered patient data into computer system to maintain accurate records.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Counted and balanced cashier drawers.
- Answered customer questions about prescribed and OTC medications.
- Checked expiration dates on prescription drugs to ensure potency.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05-2015
Skills
- Information Collection
- Medical Terminology
- Multitasking and Organization
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Phone and Email Etiquette
- Patient Registration
Certification
- BLS
- Certified Phlebotomy Technician (CPT)
Education and Training
other
Timeline
Patient Access Service Representative
Nyu Langone
08.2020 - 02.2025
Medical Receptionist
Parcare Urgent Care
06.2018 - 02.2020
Pharmacy Clerk
CVS Pharmacy
08.2013 - 05.2016
High School Diploma -
Lake Nona High School