Bianca Forcier
Providence,RI
Summary
I am an experienced service worker with strong leadership and teamwork skills. I work successfully and quickly in all paced environments. I demonstrate strong interpersonal skills in client-facing positions. My experience as a service worker combined with my academic relationship to the field of social work has shaped me into a flexible worker with a variety of abilities to be a strong team member in a funeral home setting.
Overview
5
5
years of professional experience
Work History
Shift Lead
Empire Tea & Coffee
Newport, RI
03.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with management to develop strategies for improving overall store operations.
- Established positive rapport and lines of communication with customers, store owners and staff members alike through strong communication skills.
- Community charity ambassador for two Empire locations.
Assistant/Lead Teacher
Dr. Daycare Childcare Center
Pawtucket, RI
02.2024 - 05.2024
- Implementation of age-appropriate de-escalation strategies in high pressure environments.
- Enhanced the overall classroom experience by incorporating hands-on activities and cooperative learning strategies.
- Developed strong relationships with students, parents, and colleagues to create a positive learning community.
- Established clear expectations for behavior and performance, fostering a respectful and inclusive classroom culture.
- Participated in ongoing professional development opportunities to stay current on educational trends and best practices for effective teaching methods.
- Increased student engagement by utilizing various teaching techniques tailored to individual needs.
- Strengthening lines of communications between teachers, daycare directors, and parents.
Barista Trainer
Starbucks
Providence, RI, Bedford, NH
06.2019 - 03.2023
- Trained new team members with positive reinforcement and offering encouraging constructive criticism when needed.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed multiple stations at a time in an efficient manner while maintaining quality craftsmanship.
- Kept up to date on new barista techniques and recipes, while remembering classics for those who still enjoyed them.
- Promoted positive customer relationships and maintained customer retention.
Education
Bachelor of Science - Social Work (Partial Degree)
Plymouth State University
Plymouth, NHSkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest Service
- Conflict Resolution
- Problem-Solving
- Detail-Oriented
- Compassionate
- Client Support
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Assistant/Lead Teacher
Dr. Daycare Childcare Center
02.2024 - 05.2024
Shift Lead
Empire Tea & Coffee
03.2023 - Current
Barista Trainer
Starbucks
06.2019 - 03.2023
Bachelor of Science - Social Work (Partial Degree)
Plymouth State University