Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bianca Forcier

Providence,RI

Summary

I am an experienced service worker with strong leadership and teamwork skills. I work successfully and quickly in all paced environments. I demonstrate strong interpersonal skills in client-facing positions. My experience as a service worker combined with my academic relationship to the field of social work has shaped me into a flexible worker with a variety of abilities to be a strong team member in a funeral home setting.

Overview

5
5
years of professional experience

Work History

Shift Lead

Empire Tea & Coffee
03.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Established positive rapport and lines of communication with customers, store owners and staff members alike through strong communication skills.
  • Community charity ambassador for two Empire locations.

Assistant/Lead Teacher

Dr. Daycare Childcare Center
02.2024 - 05.2024
  • Implementation of age-appropriate de-escalation strategies in high pressure environments.
  • Enhanced the overall classroom experience by incorporating hands-on activities and cooperative learning strategies.
  • Developed strong relationships with students, parents, and colleagues to create a positive learning community.
  • Established clear expectations for behavior and performance, fostering a respectful and inclusive classroom culture.
  • Participated in ongoing professional development opportunities to stay current on educational trends and best practices for effective teaching methods.
  • Increased student engagement by utilizing various teaching techniques tailored to individual needs.
  • Strengthening lines of communications between teachers, daycare directors, and parents.

Barista Trainer

Starbucks
06.2019 - 03.2023
  • Trained new team members with positive reinforcement and offering encouraging constructive criticism when needed.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Managed multiple stations at a time in an efficient manner while maintaining quality craftsmanship.
  • Kept up to date on new barista techniques and recipes, while remembering classics for those who still enjoyed them.
  • Promoted positive customer relationships and maintained customer retention.

Education

Bachelor of Science - Social Work (Partial Degree)

Plymouth State University
Plymouth, NH

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest Service
  • Conflict Resolution
  • Problem-Solving
  • Detail-Oriented
  • Compassionate
  • Client Support

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Timeline

Assistant/Lead Teacher

Dr. Daycare Childcare Center
02.2024 - 05.2024

Shift Lead

Empire Tea & Coffee
03.2023 - Current

Barista Trainer

Starbucks
06.2019 - 03.2023

Bachelor of Science - Social Work (Partial Degree)

Plymouth State University

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Bianca Forcier