Bianca Gaines
Ellabell,Georgia
Summary
Accomplished Military Logistic Specialist and hospitality professional with a proven track record in customer relations and expert problem-solving. Excelled in high-pressure environments at the US Armed Forces and Mafolie Hotel & Restaurant, enhancing operational efficiency and guest satisfaction. Skilled in technical communication and proficient in advanced software, demonstrating a commitment to quality assurance and management collaboration.
Overview
5
5
years of professional experience
Work History
Military Logistic Specialist
US Armed Forces
06.2022 - 06.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Led military training exercises, coordinating logistics for successful operations.
- Managed team of soldiers, ensuring proper communication and performance under pressure.
- Completed combat missions with tactical precision and adherence to military protocol.
- Maintained weapons proficiency through regular training and qualifications.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Front Desk Representative
Mafolie Hotel & Restaurant
04.2019 - 06.2022
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Stored guest valuables in safe and individual boxes for security.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
- Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Prepared weekly employee work schedules to meet operational needs.
Restaurant Hostess
Mafolie Hotel & Restaurant
02.2019 - 06.2022
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Night Bartender
Tap & Still
01.2020 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
Associates - Business Communications
AMU
Savannah, GA2024
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Technical communication
- Proficient in [Software]
Languages
Patois
Native or Bilingual
Timeline
Military Logistic Specialist
US Armed Forces
06.2022 - 06.2024
Night Bartender
Tap & Still
01.2020 - 01.2022
Front Desk Representative
Mafolie Hotel & Restaurant
04.2019 - 06.2022
Restaurant Hostess
Mafolie Hotel & Restaurant
02.2019 - 06.2022
Associates - Business Communications
AMU
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