Summary
Overview
Work History
Education
Skills
Volunteer History
Languages
Timeline
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Bianca Gallegos

Los Angeles,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and practice enhancing community support with forward-thinking strategies and skilled leadership over teams and resources.

Overview

4
4
years of professional experience

Work History

CUSTOMER EXPERIENCE ASSOCIATE

SEPHORA
11.2021 - Current
  • Process various forms of payments, entering total sales in the register/POS system.
  • Answer customer concerns about products and services; help locate merchandise.
  • Promote additional products and services to increase sales numbers and revenue with a diverse selection.
  • Develop community reputation through commitment to customer satisfaction and strong client relationships.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele. Built customer loyalty and retention by delivering excellent shopping experiences. Developed strong cooperative relationships with coworkers and managers.
  • Perform at various stations to provide optimal coverage and meet production/sales goals.
  • Ensure confidentiality regarding sensitive customer information.

RETAIL SALES SPECIALIST

PINK(VICTORIA'S SECRET)
10.2019 - 05.2021
  • Maintained knowledge of various ongoing promotions, exchange guidelines, payment policies, and security practices to ensure compliance.
  • Operated and balanced cash register/POS system to collect customer payments and provided accurate financial information.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Answered incoming telephone calls to provide store, product, and service information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

Bachelor of Science - Public Health

California State University - Los Angeles
Los Angeles, CA
05.2023

High School Diploma -

Bright Star Secondary Charter Academy High School
Los Angeles, CA
06.2019

Skills

  • Time Management
  • Adaptable and Flexible
  • Customer Service
  • Team Collaboration
  • Goal-Driven
  • Microsoft Proficiency

Volunteer History

PUBLIC HEALTH INTERN | CALIFORNIA HEALTH COLLABORATIVE(EVERY WOMAN COUNTS) | 01/2023 – 05/2023

  • Completed Hours: 140
  • Worked on public health projects using educational background to suggest recommendations.
  • Developed social media marketing strategies by creating templates for Instagram and Facebook.
  • Communicated effectively with faculty and staff, accepting feedback and suggestions regarding areas of improvement.
  • Planned and prepared weekly meetings and events.
  • Promoted available resources and connected individuals with services.
  • Developed lesson plans and educated individuals in health to ensure public health advocacy.

STUDENT PROGRAM INTERN | LINK CREW | 09/2018 – 04/2019

  • Assisted Program Manager with planning and fundraising ideas and responsibilities.
  • Worked amongst a team to maintain high levels of productivity regarding the student program.
  • Brainstormed with students to better understand their needs and generate feasible solutions.

STUDENT INTERN | BIG CITIZEN HUB | 01/2016 – 07/2016

  • Completed hours: 100
  • Created projects to promote positive health outcomes regarding public health for the city of Los Angeles.
  • Focused on planning events to promote performance for the organization.
  • Participated in a specialized department focusing on animal rights.
  • Partnered with SPCALA to promote animal rights and public well-being.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

CUSTOMER EXPERIENCE ASSOCIATE

SEPHORA
11.2021 - Current

RETAIL SALES SPECIALIST

PINK(VICTORIA'S SECRET)
10.2019 - 05.2021

Bachelor of Science - Public Health

California State University - Los Angeles

High School Diploma -

Bright Star Secondary Charter Academy High School

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Bianca Gallegos