Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Affiliations
Timeline
Generic

Bianca Galloway

Jacksonville,FL

Summary

Detail-oriented Point of Sale Manager with extensive experience in administrative operations, team leadership, and process optimization. Adept at workforce scheduling, data management, and organizational efficiency, ensuring smooth business operations. Skilled in problem-solving, customer relations, and workflow coordination, thriving in dynamic environments that demand adaptability and multitasking. Recognized for implementing effective administrative strategies, streamlining operations, and fostering a structured, efficient workplace.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Point of Sale Associate

Garish Harandani
11.2019 - 04.2020
  • Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
  • Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
  • Maintained 9staff, a clean and organized workspace, ensuring a positive shopping experience for customers.
  • Assisted customers with special services, account updates, and promotional options.
  • Enhanced store revenue by upselling products and suggesting additional items during checkout process.
  • Performed daily opening and closing duties, ensuring that the sales floor was ready for business each day.
  • Managed cash registers efficiently, balancing drawers at the end of each shift with accuracy and diligence.
  • Managed high volume periods effectively by maintaining focus under pressure while maintaining a friendly demeanor towards customers.
  • Provided exceptional customer service by answering inquiries, locating products, and offering assistance as needed.

Point of Sale Manager

Vinnie Alwanie
11.2011 - 10.2019
  • Implemented processes to track customer feedback regarding their shopping experience, using insights to improve service quality continually.
  • Reduced instances of cash discrepancies by implementing thorough reconciliation procedures.
  • Optimized employee scheduling, ensuring adequate staffing during peak hours to minimize wait times.
  • Boosted team morale by promoting a positive work environment and recognizing outstanding performance regularly.
  • Enhanced communication between front-line employees and management through regular meetings focused on sharing updates, addressing concerns, and brainstorming solutions.
  • Analyzed sales trends to inform merchandising decisions, optimizing product placement for maximum revenue generation.
  • Oversaw implementation of loyalty programs aimed at fostering long-term relationships with customers while increasing repeat business rates.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Associate of Science - Business Administration And Management

Florida State College
Jacksonville, FL
05-2026

Skills

  • Highly organized and adaptable professional with a strong ability to multitask and thrive in dynamic environments Adept at providing exceptional customer service, building lasting relationships, and ensuring smooth operations through effective communication and problem-solving Skilled in team leadership, decision-making, and workflow coordination, with a proven ability to maintain accuracy and efficiency Dependable, detail-oriented, and committed to delivering quality results while fostering a positive work environment
  • Reliability and punctuality
  • Professional appearance
  • Data entry proficiency
  • Multitasking Abilities
  • Team leadership
  • Effective communication
  • Decision-making
  • Customer relations
  • Training and mentoring
  • Microsoft office
  • Self motivation

Accomplishments

    Throughout my career, I have demonstrated strong organizational and leadership skills, successfully managing teams and driving results. I thrive in fast-paced environments that require multitasking, efficiency, and strategic decision-making.

    Key Accomplishments:

  • Successfully reached and surpassed company sales goals through effective planning and execution
  • Developed and provided an efficient work schedule for staff, improving productivity and workflow
  • Led the team in reaching yearly targets, ensuring operational success and financial growth
  • Organized and executed pop-up events, creating engaging customer experiences that boosted sales
  • Surpassed group sales targets through innovative marketing strategies and team collaboration
  • Maintained strong customer relationships by resolving post-purchase issues effectively, ensuring satisfaction and loyalty

Certification

  • Introductory Coursework in Health Care
  • T.C in Business Specialist
  • T.C in Business Operation
  • T.C in Business Entrepreneurship
  • T.C in Business Management


Languages

English
Native or Bilingual

Interests

I'm originally from the beautiful island of St Kitts and Nevis so naturally water is my favorite sport My Caribbean roots have shaped my love for community, connection, and spending time with family, which remains at the heart of everything I do I cherish those moments of laughter, support, and shared experiences with my loved ones

I also enjoy learning new things and expanding my knowledge in different areas Whether it's picking up a new skill or diving into an interesting topic, I find excitement in personal growth Recently, I started skating as a hobby even though I'm still getting the hang of it, I love the challenge and the sense of freedom it brings Reading is another passion of mine, as it allows me to explore different perspectives, gain new insights, and immerse myself in different worlds I enjoy staying busy, and I thrive in fast-paced environments that require strong organization and adaptability

Affiliations

  • Phi Beta Kappa

Timeline

Point of Sale Associate

Garish Harandani
11.2019 - 04.2020

Point of Sale Manager

Vinnie Alwanie
11.2011 - 10.2019

Associate of Science - Business Administration And Management

Florida State College

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Bianca Galloway