Bianca Gershgorin
Nashua
Summary
Highly organized and dependable professional with strong time-management skills and the ability to excel in fast-paced environments. Delivers high-quality work while staying calm under pressure and maintaining stamina during long shifts. Clear, empathetic communicator with strong critical-thinking skills. Positive, adaptable team player who learns quickly, supports coworkers, and consistently meets deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Southern New Hampshire Medical Center
06.2024 - 04.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Epic to schedule appointments.
Phlebotomist
St Josephs Hospital
02.2024 - 03.2025
- Performed venipuncture and capillary puncture techniques with precision and care.
- Ensured compliance with safety protocols during specimen collection procedures.
- Maintained cleanliness and organization of phlebotomy workstations to promote efficiency.
- Educated patients on procedures to alleviate anxiety and enhance cooperation.
- Documented patient information and collection details accurately in electronic systems.
- Implemented quality control measures to maintain high standards of specimen integrity.
Licensed Nursing Assistant
Southern New Hampshire Medical Center
06.2020 - 01.2024
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
Education
Associate of Science - Licensed Practical Nursing
LNA Health Careers
Manchester, NH08-2025
High School Diploma -
Nashua High School North
Nashua, NH06-2020
Skills
- Consistently produces high-quality work with strong attention to detail
- Able to prioritize tasks effectively and manage time in fast-paced, high-demand environments
- Excellent written and verbal communication
- Empathetic listener and persuasive communicator with strong critical-thinking abilities
Organization & Time Management:
Communication and Critical Thinking:
Teamwork & Dependability:
- Collaborates well with colleagues and supports team goals
- Dependable in meeting deadlines, even during challenges
- Willingly takes on additional tasks when coworkers need assistance
- Easily adjusts to new tasks, systems, and environments
- Learns new skills quickly and applies them effectively to improve workflow and productivity
Adaptability & Quick Learning:
Certification
- Certified Phlebotomy Technician
- Licensed Nursing Assistant
- CPR/ BLS Certified
Timeline
Patient Service Representative
Southern New Hampshire Medical Center
06.2024 - 04.2025
Phlebotomist
St Josephs Hospital
02.2024 - 03.2025
Licensed Nursing Assistant
Southern New Hampshire Medical Center
06.2020 - 01.2024
Associate of Science - Licensed Practical Nursing
LNA Health Careers
High School Diploma -
Nashua High School North