Bianca Goddard
Grand Rapids
Summary
Professional customer service representative prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
6
6
years of professional experience
Work History
Guest Services
Live Nation Entertainment Inc.
11.2023 - Current
- Collaborated with other departments to ensure seamless coordination of guest services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Part Time Customer Service Representative
Fifth Third Bank
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
General Merchandise Trainer
Target
03.2019 - 09.2022
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Restocked and merchandised products to encourage strong sales.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized, and well-stocked merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Marketing
Davenport University
Grand Rapids, MichiganAssociate's degree - Business, Management, Marketing, and Related Support Services
Grand Rapids Community College
01.2020
Skills
- Customer Service
- Microsoft Word
- Microsoft Office
- Customer service
- Sales support
- Cash handling
- Team collaboration
- Effective communication
- Employee training
- Time management
- Guest services
- Problem solving
Languages
English
Native or Bilingual
Timeline
Guest Services
Live Nation Entertainment Inc.
11.2023 - Current
Part Time Customer Service Representative
Fifth Third Bank
09.2022 - Current
General Merchandise Trainer
Target
03.2019 - 09.2022
Associate's degree - Business, Management, Marketing, and Related Support Services
Grand Rapids Community College
Bachelor of Arts - Marketing
Davenport University
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