Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Gonzalez

Bakersfield,CA

Summary

Eager candidate with over 7 years of experience in dispatch operations.

Overview

14
14
years of professional experience

Work History

Dispatch Coordinator

Primus Labs
08.2021 - Current
  • Received & dispatched incoming phone calls and emails
  • Provided customer support and addressed concerns promptly
  • Received, processed and reviewed samples from various customers and locations
  • Ensured samples met testing protocols before processing
  • Assisted microbiologists and chemists with clerical duties
  • Scheduled/coordinated & dispatched service providers
  • Collected, shipped, & tracked customer supplies
  • Assisted with communication between samplers, customers, laboratories, and management for improved customer satisfaction.

Dispatch and Logistics Coordinator

Bonita Packing Company
08.2017 - 08.2021
  • Dispatched/tracked shipments and notified customers of status or potential delays.
  • Trained new employees on dispatch procedures, promoting a consistent approach across the team.
  • Worked with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Contacted trucking companies to coordinate the shipping and receiving of shipments
  • Created analytical reports to help management keep track of warehouse operations
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Assisted management with warehouse inventory

Accounts Receivable Clerk

Central Coast Transport
07.2014 - 12.2016
  • Prepared and emailed invoices to customers, processed payments, and documented account updates.
  • Tracked driver expenses to help meet budgeting needs
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Assisted with incoming calls and other clerical duties

Shift Leader

Jack in the Box
04.2010 - 06.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to food safety guidelines.
  • Provided exceptional customer service ensuring customer satisfaction
  • Oversaw daily cash handling procedures
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided assistance in all work positions when necessary

Education

Master of Science - Global Criminology

San Jose State University
San Jose, CA
06.2026

Bachelor of Arts - Criminal Justice

California State University - Bakersfield
Bakersfield, CA
05.2025

Associate of Arts - Psychology

Allan Hancock College
Santa Maria, CA
05.2021

Associate of Arts - Liberal Arts: Social And Behavioral Sciences

Allan Hancock College
Santa Maria, CA
05.2021

High School Diploma -

Ridgeview High School
Bakersfield, CA
05.2010

Skills

  • Bilingual: English & Spanish
  • Typing Speed 45 WPM
  • Dispatch Coordination
  • Strong Multitasking Abilities
  • Transportation knowledge
  • Scheduling Coordination
  • Logistics Management

Timeline

Dispatch Coordinator

Primus Labs
08.2021 - Current

Dispatch and Logistics Coordinator

Bonita Packing Company
08.2017 - 08.2021

Accounts Receivable Clerk

Central Coast Transport
07.2014 - 12.2016

Shift Leader

Jack in the Box
04.2010 - 06.2014

Master of Science - Global Criminology

San Jose State University

Bachelor of Arts - Criminal Justice

California State University - Bakersfield

Associate of Arts - Psychology

Allan Hancock College

Associate of Arts - Liberal Arts: Social And Behavioral Sciences

Allan Hancock College

High School Diploma -

Ridgeview High School

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Bianca Gonzalez