Bianca Gonzalez
Bakersfield,CA
Summary
Eager candidate with over 7 years of experience in dispatch operations.
Overview
14
14
years of professional experience
Work History
Dispatch Coordinator
Primus Labs
08.2021 - Current
- Received & dispatched incoming phone calls and emails
- Provided customer support and addressed concerns promptly
- Received, processed and reviewed samples from various customers and locations
- Ensured samples met testing protocols before processing
- Assisted microbiologists and chemists with clerical duties
- Scheduled/coordinated & dispatched service providers
- Collected, shipped, & tracked customer supplies
- Assisted with communication between samplers, customers, laboratories, and management for improved customer satisfaction.
Dispatch and Logistics Coordinator
Bonita Packing Company
08.2017 - 08.2021
- Dispatched/tracked shipments and notified customers of status or potential delays.
- Trained new employees on dispatch procedures, promoting a consistent approach across the team.
- Worked with sales and customer service teams to address client concerns and expedite orders when necessary.
- Contacted trucking companies to coordinate the shipping and receiving of shipments
- Created analytical reports to help management keep track of warehouse operations
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Assisted management with warehouse inventory
Accounts Receivable Clerk
Central Coast Transport
07.2014 - 12.2016
- Prepared and emailed invoices to customers, processed payments, and documented account updates.
- Tracked driver expenses to help meet budgeting needs
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Assisted with incoming calls and other clerical duties
Shift Leader
Jack in the Box
04.2010 - 06.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to food safety guidelines.
- Provided exceptional customer service ensuring customer satisfaction
- Oversaw daily cash handling procedures
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided assistance in all work positions when necessary
Education
Master of Science - Global Criminology
San Jose State University
San Jose, CA06.2026
Bachelor of Arts - Criminal Justice
California State University - Bakersfield
Bakersfield, CA05.2025
Associate of Arts - Psychology
Allan Hancock College
Santa Maria, CA05.2021
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
Allan Hancock College
Santa Maria, CA05.2021
High School Diploma -
Ridgeview High School
Bakersfield, CA05.2010
Skills
- Bilingual: English & Spanish
- Typing Speed 45 WPM
- Dispatch Coordination
- Strong Multitasking Abilities
- Transportation knowledge
- Scheduling Coordination
- Logistics Management
Timeline
Dispatch Coordinator
Primus Labs
08.2021 - Current
Dispatch and Logistics Coordinator
Bonita Packing Company
08.2017 - 08.2021
Accounts Receivable Clerk
Central Coast Transport
07.2014 - 12.2016
Shift Leader
Jack in the Box
04.2010 - 06.2014
Master of Science - Global Criminology
San Jose State University
Bachelor of Arts - Criminal Justice
California State University - Bakersfield
Associate of Arts - Psychology
Allan Hancock College
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
Allan Hancock College
High School Diploma -
Ridgeview High School