Bianca Govea
McAllen,TX
Summary
Hardworking employee with customer services with 10+ years experience. Multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Credit Card Representative
TTEC
07.2023 - 05.2024
- Supported fraud prevention efforts by diligently reviewing transaction alerts and conducting thorough investigations into suspicious activities on accounts.
- Played an instrumental role in driving customer satisfaction scores upward by effectively addressing inquiries and complaints related to credit card accounts.
- Cultivated strong rapport with clients through attentive listening, empathetic understanding of their concerns, and prompt resolution of any disputes or issues.
- Reduced fraudulent activity by meticulously monitoring transactions and implementing effective security measures.
- Optimized call center productivity by efficiently handling high volumes of inbound calls related to credit card inquiries and concerns.
- Researched and resolved customer complaints and disputes related to credit card accounts.
Receptionist Clerk
Toth Pediatric Dentristy
02.2022 - 04.2023
- Pulled and organized requested documentation.
- Worked with office manager to attain operational goals.
- Reviewed and efficiently processed 100+ files each day in busy environment.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Customer Service Liaison
Santos Insurance
03.2021 - 02.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
Bank Teller
International bank of commerce
08.2019 - 05.2021
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Some College (No Degree) - Social Work
Bryant And Stratton College
Getzville, NYPharmacy Technician
South Texas Vocational Technical Institute - McAllen
Mcallen, TX08.2011
GED -
Region One
2007
Skills
- Organization and Efficiency
- Multitasking and Prioritization
- Verbal and Written Communication
- Positive Attitude and Energetic
- Business Operations Understanding
- Multi-Line Telephone Skills
- Scheduling and Calendar Management
- Data Entry and Database Software
Timeline
Credit Card Representative
TTEC
07.2023 - 05.2024
Receptionist Clerk
Toth Pediatric Dentristy
02.2022 - 04.2023
Customer Service Liaison
Santos Insurance
03.2021 - 02.2022
Bank Teller
International bank of commerce
08.2019 - 05.2021
Pharmacy Technician
South Texas Vocational Technical Institute - McAllen
GED -
Region One
Some College (No Degree) - Social Work
Bryant And Stratton College
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