Bianca Granado
Lemoore,CA
Summary
Hardworking and enthusiastic, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
H&R Block
11.2021 - Current
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Served as a trusted liaison between customers and financial institutions for secure money transfers.
Customer Service Specialist
JC Penney
10.2000 - 10.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Line Cook
Smokehouse Bar And Grill
09.2023 - Current
- Observed proper safety protocols when using kitchen equipment to prevent injuries or accidents during service hours.
- Implemented time management strategies during busy shifts, consistently meeting order deadlines without compromising quality.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Operated grills, fryers and ovens to cook food items.
- Enhanced kitchen efficiency by organizing and preparing ingredients for daily use.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Assistant Dog Groomer
Pin Up Pets
04.2023 - Current
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
High School Diploma -
Tulare Lake Adult School
Corcoran, CAAssociate of Arts - Criminal Justice
West Hills College - Lemoore
Lemoore, CANo Degree - Dental Assisting
Kingsburg School of Dental Assisting
Kingsburg, CA09.2023
Skills
- Cross-Functional Collaboration
- Continuous Improvement
- Good Judgment
- Information Security
- Professional and Courteous
- Schedule Management
- Computer Skills
- Deadline-oriented
- Problem-Solving
- Schedule Coordination
- Decision-Making
- Coordinating Service Initiatives
- Instrument Sterilization
- Impression Taking Skills
- Treatment Room Preparation
- Sealant Application
- Disinfection and Sterilization
- Personable Communication
- Sanitation protocols
Certification
- Certified Basic Principals of Dental Assisting
- Certified Infection Control
- Certified Radiation and Safety
- ServSafe
- Money Handling
Timeline
Line Cook
Smokehouse Bar And Grill
09.2023 - Current
Assistant Dog Groomer
Pin Up Pets
04.2023 - Current
Assistant Team Leader
H&R Block
11.2021 - Current
Customer Service Specialist
JC Penney
10.2000 - 10.2021
High School Diploma -
Tulare Lake Adult School
Associate of Arts - Criminal Justice
West Hills College - Lemoore
No Degree - Dental Assisting
Kingsburg School of Dental Assisting
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