Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Gray

Orlando,Florida

Summary

Dynamic and detail-oriented professional with a strong work ethic, previously at Walmart as an Online Personal Shopper. Proven expertise in customer service and product picking, enhancing customer satisfaction through effective communication and relationship building. Adaptable and skilled in fast-paced environments, consistently delivering results while maintaining a positive attitude.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Walmart
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Receptionist

Discovery Cove
09.2024 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Merchandise Associate

Sam’s Club
12.2020 - 03.2023
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Created attractive displays to promote items.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.

Education

Freedom High
Orlando, FL

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Hospitality and accommodation
  • Customer service
  • Attention to detail
  • Store relations
  • Upbeat and outgoing attitude
  • Decision-making
  • Customer relations
  • Product knowledge
  • Flexible schedule
  • Relationship building
  • Planning and organization
  • Advertising and marketing
  • Verbal and written communication
  • Product awareness
  • Strong work ethic

Timeline

Receptionist

Discovery Cove
09.2024 - 02.2025

Online Personal Shopper

Walmart
03.2023 - Current

Merchandise Associate

Sam’s Club
12.2020 - 03.2023

Freedom High

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Bianca Gray