Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Bianca Grayse
Customer Service
Las Vegas,NV
Summary
Overview
11
years of professional experience
1
Certification
Work History
SEMO Behavioral Health, Poplar Bluff, MO
Peer Support Specialist
2022.02 - Current (2 years & 7 months)
Job overview
- Share lived experiences with clients about substance use and mental health
- I have been clean for 8 years and 5 months from Marijuana
- I help clients develop coping skills and apply them to daily living.
Southeast signs and graphics, Poplar Bluff, MO
Secretary/Receptionist
2021.11 - 2022.02 (3 months)
Job overview
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sent and distributed mail and parcels.
- Greeted visitors and directed to appropriate location or person.
Munch N Pump, Poplar Bluff, MO
Manager
2017.08 - 2021.10 (4 years & 2 months)
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Minimized staff turnover through appropriate selection, orientation and training.
Credit One Bank N.A., Poplar Bluff, MO
Call Center Representative
2012.06 - 2018.12 (6 years & 6 months)
Job overview
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Offered resolutions to de-escalate calls and solve customer issues.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
First Credit Call Center, United States
Call Center Representative
2017.05 - 2018.12 (1 year & 7 months)
Job overview
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Excelled in exceeding daily credit card application goals.
- Provided top quality control and eliminated downtime to maximize revenue.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Consulted with customers to resolve service and billing issues.
Education
Poplar Bluff High School Poplar Bluff, MO
High school or equivalent from General
05.2010
University Overview
Skills
- Cashier (10+ years)
- Crew Member
- Food Service
- Computer Skills (10+ years)
- Customer Service (10+ years)
- Data Entry (3 years)
- Microsoft Outlook (2 years)
- Delivery Driver Experience
- Food Preparation
- Driving
- Cash Handling
- Food Safety
- Cleaning Experience
- Cooking
- Kitchen Experience
- Food Handling
- Supervising experience
- Leadership
- Serving
- Sales
- Filing
- Microsoft Office (3 years)
- Management (6 years)
- Restaurant experience (10+ years)
- Retail sales
- Caregiving
- Multi-line phone systems (2 years)
- Call center (2 years)
- Continuous improvement
- Organizational Skills
- Microsoft Excel
- Microsoft Word
- Stocking
- Communication Skills
- Customer support (10+ years)
- Store Management Experience
- Help Desk
- POS
- Appointment Scheduling
- Social Activity Planning
- Community Services Information
- Relationship Cultivation
- Family Assistance
- Relationship-Building Skills
- Problem-Solving Skills
- Leadership Skills
- Mental Health Services
- Recovery Assistance and Support
Certification
- Customer Service
- Driver's license
- Peer Support Specialist
Additional Information
Additional Information
Hard worker, willing to learn new task and motivated good computer skills and phone skills
Assessments
Assessments
Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Timeline
Peer Support Specialist
SEMO Behavioral Health
2022.02 - Current (2 years & 7 months)
Secretary/Receptionist
Southeast signs and graphics
2021.11 - 2022.02 (3 months)
Manager
Munch N Pump
2017.08 - 2021.10 (4 years & 2 months)
Call Center Representative
First Credit Call Center
2017.05 - 2018.12 (1 year & 7 months)
Call Center Representative
Credit One Bank N.A.
2012.06 - 2018.12 (6 years & 6 months)
Poplar Bluff High School
High school or equivalent from General
- Customer Service
- Driver's license
- Peer Support Specialist
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