Bianca Grayse
Poplar Bluff,Missouri
Summary
Experienced in a high-volume, customer-focused environment with exceptional communication and customer service skills. Demonstrated ability to effectively resolve complex issues while maintaining composure under pressure. Eager to transition into a new field and leverage strong problem-solving and multitasking abilities to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service/Food Service
Chartwells K12
01.2024 - Current
- Proficient in operating kitchen equipment such as mixers, food processors, and deep fryers
- Demonstrated ability to provide exceptional customer service
- Demonstrated strong attention to detail, achieving optimal results consistently.
- Thrived in collaborative and team-based environments.
- Efficiently processing data and maintaining accuracy in clerical tasks
Customer Service
The UPS Store
01.2024 - 07.2024
- Customer service: Provided prompt, efficient, and courteous service to customers
- Shipping assistance: Helped customers with shipping and document services
- Equipment operation: Operated copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices
- Store maintenance: Maintained a clean, organized, and safe working environment
- Packing and shipping: Packed merchandise for shipment and processed shipments
- Additional tasks: Sorted mail, processed notary transactions, and performed general housekeeping duties
Peer Support Specialist
Southeast Missouri Behavioral Health
02.2022 - 11.2023
- Providing peer support, guidance, and coaching
- Mentoring individuals with mental health issues
- Helping clients improve their social connections and networks
- Developing recovery strategies and assisting clients in setting goals
- Training clients on how to utilize personal and community resources
- Advocating for clients' rights and reducing stigma
- Offering encouragement and support during times of crisis
- Responding to patient emergencies
- Coordinating agency volunteers and collaborating with other providers
- Conducting data processing tasks efficiently and accurately
Call Center Representative
First Credit Call Center
02.2022 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Secretary/Receptionist/Customer Service
Southeast Signs and Graphics
02.2021 - 02.2022
- Answering and directing phone calls
- Preparing correspondence, reports, and presentations
- Scheduling and coordinating meetings, appointments, and travel arrangements
- Greeting visitors and directing them to the appropriate person
- Monitoring and ordering office supplies
- Preparing agendas and taking minutes for meetings
- Creating and maintaining spreadsheets and databases
- Processing and distributing mail
- Preparing invoices and following up on payments
- Managing and maintaining office equipment
- Data processing and clerical tasks
- Providing excellent customer service
- Handling confidential information with discretion
Management
Munch-N-Pump
08.2017 - 10.2021
- Managing staff by overseeing daily operations, setting schedules, and conducting hiring, training, and termination processes
- Monitoring and analyzing financial performance to ensure goals are met and creating budgets to optimize profitability
- Managing inventory and purchasing by overseeing shipments, ordering merchandise, and maintaining accurate pricing and displays
- Ensuring compliance with company policies, regulations, and laws to maintain a safe and ethical work environment
- Providing exceptional customer service by resolving issues and ensuring employees deliver excellent service
- Collaborating with corporate management to implement promotions and discounts
- Preparing detailed reports to track performance and identify areas for improvement
Education
Diploma - General
Poplar Bluff Senior High
Poplar Bluff, MO05.2010
Skills
- Customer service
- Computer literacy
- Food service
- Communication skills
- Time management
- English
- Leadership
- Microsoft Word
- Microsoft Excel
- Documentation review
- Typing
- Organizational Skills
Certification
- CPR CERTIFIED
- PEER SUPPORT SPECIALIST CERTIFICATION
Languages
English
Timeline
Cashier/Customer Service/Food Service
Chartwells K12
01.2024 - Current
Customer Service
The UPS Store
01.2024 - 07.2024
Call Center Representative
First Credit Call Center
02.2022 - 06.2023
Peer Support Specialist
Southeast Missouri Behavioral Health
02.2022 - 11.2023
Secretary/Receptionist/Customer Service
Southeast Signs and Graphics
02.2021 - 02.2022
Management
Munch-N-Pump
08.2017 - 10.2021
Diploma - General
Poplar Bluff Senior High
Similar Profiles
NICOLE MOFFITNICOLE MOFFIT
Lead Cook at Chartwells K12Lead Cook at Chartwells K12
Jessica KruegerJessica Krueger
Food Service Worker at Chartwells K12 - Neenah Joint School DistrictFood Service Worker at Chartwells K12 - Neenah Joint School District
Kayla JewellKayla Jewell
Resident Dietitian at Chartwells K12Resident Dietitian at Chartwells K12
Sarah BeanSarah Bean
Administrative Assistant at Chartwells K12Administrative Assistant at Chartwells K12
Tammy KaempfeTammy Kaempfe
Director of Social Services at Ozark Total HealthcareDirector of Social Services at Ozark Total Healthcare